ticket-triage SKILL.md skillA
ticket-triage from trevhud/rote is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add trevhud/rote/ticket-triage@git:20261022.f72c049Pins git:20261022.f72c049 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- trevhud/rote
- Path
examples/holdout2/ticket-triage/skill/SKILL.md- Versions recorded
- 1
- Latest version
- git:20261022.f72c049, committed Oct 22, 2026
- Size
- 11,276 bytes
- Repository stars
- 8
- License
- Apache-2.0
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# /ticket-triage > If you see unfamiliar placeholders or need to check which tools are connected, see [CONNECTORS.md](../../CONNECTORS.md). Categorize, prioritize, and route an incoming support ticket or customer issue. Produces a structured triage assessment with a suggested initial response. ## Usage ``` /ticket-triage <ticket text, customer message, or issue description> ``` Examples: - `/ticket-triage Customer says their dashboard has been showing a blank page since this morning` - `/ticket-triage "I was charged twice for my subscription this month"` - `/ticket-triage User can't connect their SSO — getting a 403 error on the callback URL` - `/ticket-triage Feature request: they want to export reports as PDF` ## Workflow ### 1. Parse the Issue Read the input and extract: - **Core problem**: What is the customer actually experiencing? - **Symptoms**: What specific behavior or error are they seeing? - **Customer context**: Who is this? Any account details, plan level, or history available? - **Urgency signals**: Are they blocked? Is this production? How many users affected? - **Emotional state**: Frustrated, confused, matter-of-fact, escalating? …
Read the whole file at its exact version.
How to install
mdr add trevhud/rote/ticket-triage@sha256:d0e5e95443e358adThe line at the top of this page pins the label git:20261022.f72c049, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_srwiiwecjtbftyfv)
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Versions
The registry has recorded 1 version of this file, committed on Oct 22, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (11276 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
trevhud/rote · 8 stars · license Apache-2.0 · pushed 2026-10-22 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_srwiiwecjtbftyfv GET https://markdownregistry.com/api/v1/resolve?ref=trevhud/rote/ticket-triage GET https://markdownregistry.com/api/v1/blob/d0e5e95443e358ad2a74811b196071d10807ca95aa20351ab5760feeecee1294
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.