client-comms SKILL.md skillA
client-comms from getedgehq/skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add getedgehq/skills/client-comms@git:20260929.dff6ee8Pins git:20260929.dff6ee8 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- getedgehq/skills
- Path
client-comms/SKILL.md- Versions recorded
- 2
- Latest version
- git:20260929.dff6ee8, committed Sep 29, 2026
- First version recorded
- Sep 29, 2026
- Size
- 2,543 bytes
- Repository stars
- 5
- License
- Apache-2.0
Draft, review, or triage a message to a paying client. Use for a concise reply, status update, meeting recap, action request, or complaint acknowledgement. Apply conclusion-first structure, clear owners and deadlines, and fast escalation for errors.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Client communication Write a message the client can understand and act on after one read. First determine whether the recipient is a client. For an internal colleague, use ordinary internal communication instead. ## If the client reports an error or is unhappy Acknowledge promptly. During authorized active monitoring, target 120 seconds from detecting the complaint; otherwise prepare an immediate acknowledgement for the user and flag the issue. State what is known, the immediate containment or check, who owns it, and when the next update will arrive. Do not wait for a full diagnosis to acknowledge. Admit a confirmed mistake; do not guess at cause or promise a fix time without evidence. Flag a material issue to the responsible lead immediately. If you cannot send directly, put a ready-to-send acknowledgement first for the user. ## Draft and review 1. Put the answer, recommendation, or ask in the first sentence. In email, make the subject carry the point. 2. Give at most three core points. When context is needed, use Situation, Complication, Resolution: the agreed fact, what changed, and the recommended action. Lead with the resolution in a short reply. …
Read the whole file at its exact version.
How to install
mdr add getedgehq/skills/client-comms@sha256:5014c9c143139604The line at the top of this page pins the label git:20260929.dff6ee8, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_rrw4t63kvtxnrdec)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, all committed on Sep 29, 2026.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260929.dff6ee8 latest | 2026-09-29 | dff6ee8 | 2,543 B | A | view · diff |
| git:20260929.772c58e | 2026-09-29 | 772c58e | 2,420 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (2543 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
getedgehq/skills · 5 stars · license Apache-2.0 · pushed 2026-11-06 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_rrw4t63kvtxnrdec GET https://markdownregistry.com/api/v1/resolve?ref=getedgehq/skills/client-comms GET https://markdownregistry.com/api/v1/blob/5014c9c1431396047496d6e799da803417d3e55f76475b3ecfdd0515c696fd03
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.