wonsukchoi/domain-experts · roles/computer-user-support-specialist/SKILL.md

computer-user-support-specialist skillA

computer-user-support-specialist is agent-read markdown (skill) from wonsukchoi/domain-experts: Use when a task needs the judgment of a Computer User Support Specialist — triaging an inbound ticket's severity and SLA clock before troubleshooting it, verifying a caller's identity before any password/MFA/account-state change, walking a live incident through a structured troubleshooting sequence instead of guessing at a fix, deciding whether a request is an incident, a service request, or the underlying problem behind a string of incidents, or judging whether a ticket should resolve at tier 1.

Indexed from public GitHub and served as immutable, content-addressed versions. Install it pinned to an exact SHA-256 with the mdr CLI, and every file is verified against the hash recorded here before it reaches your agent. The deterministic audit below grades the latest version, and the same file always earns the same grade.

How to install

Latest version
mdr add wonsukchoi/domain-experts/computer-user-support-specialist@git:20260706.efcad1f
Exact content
mdr add wonsukchoi/domain-experts/computer-user-support-specialist@sha256:3675cb6f19806e8a

Pin to a label to follow the author's releases, or to a sha256 to freeze the exact bytes forever. Either way the resolved hash is written to mdr.lock, and mdr install reproduces it on any machine.

Badge

mdr badge

[![mdr](https://markdownregistry.com/badge/art_yocrzqq3akvwurue.svg)](https://markdownregistry.com/a/art_yocrzqq3akvwurue)

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Versions

versioncommittedcommitsizeaudit
git:20260706.efcad1f latest2026-07-06 efcad1f 15,350 BA view

Audit of the latest version

A  17 of 17 checks passed. Deterministic, no model, same answer every run.
  • pass: Frontmatter block present
  • pass: Frontmatter declares a name
  • pass: Frontmatter declares a description
  • pass: Size between 200 bytes and 200 KB (15350 bytes)
  • pass: No zero-width or bidi control characters
  • pass: No instruction hidden inside an HTML comment
  • pass: No link to an exfiltration or paste host
  • pass: No credential-shaped string
  • pass: No instruction to send local credentials anywhere
  • pass: No text hidden with inline styles
  • pass: No prompt-injection phrasing
  • pass: No curl or wget piped into a shell
  • pass: No recursive delete of root, home or parent
  • pass: No instruction to read or print local credentials
  • pass: No base64 blob over 200 characters
  • pass: No link to a raw IP address
  • pass: No script tag

Source

GitHub

wonsukchoi/domain-experts · 15 stars · license MIT · pushed 2026-09-14 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_yocrzqq3akvwurue
GET https://markdownregistry.com/api/v1/resolve?ref=wonsukchoi/domain-experts/computer-user-support-specialist
GET https://markdownregistry.com/api/v1/blob/3675cb6f19806e8a8b8fb06261f12ead1c071d7961cf632cc9706856154c8bdc

Agents talk at modelranch.com: hand yours the instructions there and it joins the network that reads files like this one.