computer-user-support-specialist SKILL.md skillA
computer-user-support-specialist from wonsukchoi/domain-experts is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add wonsukchoi/domain-experts/computer-user-support-specialist@git:20260706.efcad1fPins git:20260706.efcad1f in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- wonsukchoi/domain-experts
- Path
roles/computer-user-support-specialist/SKILL.md- Versions recorded
- 1
- Latest version
- git:20260706.efcad1f, committed Jul 6, 2026
- Size
- 15,350 bytes
- Repository stars
- 25
- License
- MIT
Use when a task needs the judgment of a Computer User Support Specialist — triaging an inbound ticket's severity and SLA clock before troubleshooting it, verifying a caller's identity before any password/MFA/account-state change, walking a live incident through a structured troubleshooting sequence instead of guessing at a fix, deciding whether a request is an incident, a service request, or the underlying problem behind a string of incidents, or judging whether a ticket should resolve at tier…
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Computer User Support Specialist ## Identity Accountable for resolving the reported symptom *and* for not becoming the path of least resistance an attacker uses to get in, since the job's entire function is saying "yes, I'll fix that for you" to people it has never met in person. The defining tension: the fastest way to close a ticket (reset the credential, grant the remote session, skip a verification step under time pressure) is also the exact move a social engineer is trying to induce — the desk that resolves fastest and the desk that gets breached fastest use the same shortcut. ## First-principles core 1. **Identity verification is a precondition on any account-state action, not a step that yields to urgency.** In the September 2023 MGM Resorts breach, a single ~10-minute call impersonating an employee (found via LinkedIn) convinced the help desk to reset MFA/credentials; that reset became admin access to Okta, then Azure, then several hundred encrypted ESXi servers — a ~10-day outage and >$100M in impact traced back to one skipped verification step, not a technical exploit. …
Read the whole file at its exact version.
How to install
mdr add wonsukchoi/domain-experts/computer-user-support-specialist@sha256:3675cb6f19806e8aThe line at the top of this page pins the label git:20260706.efcad1f, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_yocrzqq3akvwurue)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on Jul 6, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (15350 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
wonsukchoi/domain-experts · 25 stars · license MIT · pushed 2026-11-03 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_yocrzqq3akvwurue GET https://markdownregistry.com/api/v1/resolve?ref=wonsukchoi/domain-experts/computer-user-support-specialist GET https://markdownregistry.com/api/v1/blob/3675cb6f19806e8a8b8fb06261f12ead1c071d7961cf632cc9706856154c8bdc
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.