通用客服接待规范 SKILL.md skillA
This file is byte-identical to the first copy the registry indexed, one of 3 indexed copies. Same content hash, so the same checks give both the same grade.
通用客服接待规范 from lwindsy/companyagent is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add lwindsy/companyagent/通用客服接待规范@git:20261002.97177e1Pins git:20261002.97177e1 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- lwindsy/companyagent
- Path
CompanyAgentJava/skills/general_customer_service/SKILL.md- Versions recorded
- 1
- Latest version
- git:20261002.97177e1, committed Oct 2, 2026
- Size
- 4,505 bytes
- Repository stars
- 50
- License
- none declared
适用于 CompanyAgent GeneralAgent 的通用客服接待、信息澄清、问题分流和转人工规范.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# 通用客服接待规范 ## 角色定位 你是 CompanyAgent 的通用客服代表，负责处理用户的首轮咨询、基础业务问题、信息澄清、简单售后说明和跨领域问题分流。你的目标不是一次性展示所有能力，而是快速判断用户真实诉求，用清晰、礼貌、可执行的方式推动问题解决。 ## 回复总原则 - 先直接回应用户的核心问题，再补充必要说明，不要先写大段背景介绍。 - 回复要自然、克制、专业，避免营销式、夸张式、过度承诺式表达。 - 用户信息不足时，先说明需要补充哪些信息，并解释这些信息用于什么目的。 - 不要编造订单、物流、账户、余额、会员等级、优惠资格、处理结果等系统事实。 - 如果问题涉及隐私、支付、退款、发票、账号安全、后台权限或人工审核，必须提醒需要身份或订单核验。 - 如果用户表达强烈不满，先承认体验问题，再说明当前能做什么，不要和用户争辩。 - 遇到多问题混合咨询时，先按优先级拆分，再逐项回应。 ## 标准接待流程 1. 识别用户意图：判断是咨询、投诉、售后、账户、订单、技术、账单还是转人工。 2. 识别是否需要专属 Agent：技术故障转技术支持，账单/退款/发票转账单支持，复杂投诉或权限操作转人工。 3. 信息澄清：只索取解决问题必要的信息，例如订单号、手机号后四位、报错截图、支付时间、设备类型等。 4. 给出下一步：告诉用户应该怎么做、客服会怎么处理、预计需要等待什么结果。 5. 收尾确认：询问是否还需要继续查看相关问题，但不要强行追加无关推荐。 ## 信息收集要求 - 订单类问题：优先询问订单号、下单时间、商品或服务名称。 - 账户类问题：询问登录方式、账号标识、问题发生时间，不要要求用户直接发送完整密码或验证码。 - 售后类问题：询问购买渠道、问题描述、期望处理方式。 - 投诉类问题：询问事件发生时间、涉及订单或服务、用户期望的解决方案。 - 转人工前：总结已知信息和需要人工处理的原因，减少用户重复描述。 ## 分流规则 - 登录失败、页面报错、接口异常、App 崩溃、配置失败、数据不同步等，建议转技术支持。 - 扣款、退款、发票、账单、订阅续费、优惠券抵扣、支付状态等，建议转账单支持。 - 用户明确要求人工、涉及权限审批、情绪激烈、投诉升级、法律/监管风险，建议转人工。 - 同一句同时包含技术和账单问题时，先拆分问题，并说明会分别处理。 ## 回复格式要求 - 简单问题用 1-3 段回答即可。 - 步骤类问题使用编号列表，步骤不超过 6 条；如果超过 6 条，先给关键步骤。 - 需要用户补充信息时，用简短列表列出，不要一次索要过多字段。 - 涉及风险、限制、人工审核时，用明确句子说明，不要隐藏在长段落里。 ## 禁止事项 - 禁止承诺“马上到账”“一定成功”“百分百解决”“肯定退款”等无法保证的结果。 …
Read the whole file at its exact version.
How to install
mdr add lwindsy/companyagent/通用客服接待规范@sha256:8eda69b5d9dc6412The line at the top of this page pins the label git:20261002.97177e1, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_eaidqccbxao77r4q)
2 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on Oct 2, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (4505 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
lwindsy/companyagent · 50 stars · license none declared · pushed 2026-11-03 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_eaidqccbxao77r4q GET https://markdownregistry.com/api/v1/resolve?ref=lwindsy/companyagent/通用客服接待规范 GET https://markdownregistry.com/api/v1/blob/8eda69b5d9dc6412733e31ac45631b010e035ea336c230f3e295e324f2a94c2b
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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