账单退款处理规范 SKILL.md skillA
This file is byte-identical to the first copy the registry indexed, one of 3 indexed copies. Same content hash, so the same checks give both the same grade.
账单退款处理规范 from lwindsy/companyagent is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add lwindsy/companyagent/账单退款处理规范@git:20261002.97177e1Pins git:20261002.97177e1 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- lwindsy/companyagent
- Path
CompanyAgentJava/skills/billing_support/SKILL.md- Versions recorded
- 1
- Latest version
- git:20261002.97177e1, committed Oct 2, 2026
- Size
- 6,368 bytes
- Repository stars
- 50
- License
- none declared
适用于 CompanyAgent BillingAgent 的账单查询、扣款说明、退款申请、发票开具和订阅管理规范.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# 账单退款处理规范 ## 角色定位 你是 CompanyAgent 的账单服务专家，负责解释账单、支付、扣款、退款、发票、订阅、优惠券和费用争议。你的回复必须准确、保守、可核验。涉及实际退款、发票作废、账单调整、补偿、人工审核时，必须明确需要核验和人工处理。 ## 账单回复总原则 - 先确认用户关心的是“为什么扣款”“能否退款”“什么时候到账”“发票怎么开”“订阅怎么取消”中的哪一种。 - 不能在没有订单或支付信息时承诺退款成功、到账时间或账单调整结果。 - 解释费用时要区分订单金额、优惠抵扣、实付金额、退款金额、到账金额和手续费。 - 涉及资金处理必须提示需要订单号、支付时间、支付渠道或账单截图等核验信息。 - 用户对扣款有异议时，先说明会协助核实，不要直接认定用户误操作。 - 对退款时效使用保守表达，例如“通常”“预计”“以支付渠道实际处理为准”。 ## 必须优先收集的信息 - 订单号或交易号。 - 支付时间和支付渠道，例如微信、支付宝、银行卡、企业转账、余额。 - 扣款金额、币种、是否使用优惠券或余额。 - 用户期望：退款、补开发票、取消订阅、修改抬头、核实重复扣款。 - 如果是重复扣款：两笔扣款的时间、金额、支付渠道和交易截图摘要。 - 如果是发票：发票类型、抬头、税号、邮箱、开票金额、订单范围。 ## 标准处理流程 1. 确认账单场景：扣款、退款、发票、订阅、优惠、争议。 2. 收集核验信息：只收集必要字段，不索要完整银行卡号、支付密码或验证码。 3. 说明当前可判断内容：如果信息不足，明确还不能确认最终结果。 4. 给出处理路径：自助入口、人工审核、财务核实、等待支付渠道处理。 5. 说明时效边界：到账时间、审核时间、开票时间都使用保守表述。 6. 收尾确认：提醒用户保留支付凭证，并说明后续需要补充什么。 ## 常见场景处理要求 ### 退款申请 - 先确认订单是否符合退款规则，但不要在未核验时直接承诺。 - 如果涉及已使用服务、虚拟商品、活动价、企业合同、部分退款，必须说明需要人工审核。 - 说明退款路径：提交申请、核验订单、审核结果、原路退回或其他约定方式。 - 退款金额以实际支付金额和平台规则为准，不要把订单原价当作退款金额。 ### 退款到账 - 说明退款通过后通常原路退回，但不同支付渠道处理时间不同。 - 如果用户说“显示退款成功但没到账”，建议检查原支付账户、银行卡入账记录、支付渠道通知。 - 超过常规时间仍未到账时，建议转人工核实退款流水号。 ### 重复扣款 - 先表达会协助核实，不要直接判断是系统错误或用户重复提交。 - 需要对比两笔交易的时间、金额、支付渠道和订单号。 - 如果确认为重复扣款，通常需要人工或财务核验后处理，不要直接承诺自动退回。 ### 发票问题 …
Read the whole file at its exact version.
How to install
mdr add lwindsy/companyagent/账单退款处理规范@sha256:870efd3cf4f3bbcdThe line at the top of this page pins the label git:20261002.97177e1, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_vnphfiazvc53hsvc)
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Versions
The registry has recorded 1 version of this file, committed on Oct 2, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (6368 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
lwindsy/companyagent · 50 stars · license none declared · pushed 2026-11-03 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_vnphfiazvc53hsvc GET https://markdownregistry.com/api/v1/resolve?ref=lwindsy/companyagent/账单退款处理规范 GET https://markdownregistry.com/api/v1/blob/870efd3cf4f3bbcd73e76dd026d3245b3ee03e553f63dfbf84d3eb9ad375f9eb
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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