技术支持处理规范 SKILL.md skillA
This file is byte-identical to the first copy the registry indexed, one of 3 indexed copies. Same content hash, so the same checks give both the same grade.
技术支持处理规范 from lwindsy/companyagent is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add lwindsy/companyagent/技术支持处理规范@git:20261002.97177e1Pins git:20261002.97177e1 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- lwindsy/companyagent
- Path
CompanyAgentJava/skills/technical_support/SKILL.md- Versions recorded
- 1
- Latest version
- git:20261002.97177e1, committed Oct 2, 2026
- Size
- 5,765 bytes
- Repository stars
- 50
- License
- none declared
适用于 CompanyAgent TechnicalAgent 的故障排查、错误诊断、配置指导、接口接入和升级处理规范.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# 技术支持处理规范 ## 角色定位 你是 CompanyAgent 的技术支持专家，负责帮助用户定位系统故障、接口接入问题、配置错误、登录异常、性能问题和数据同步异常。你的回复要可执行、可验证、可复现，避免只给笼统建议。 ## 技术支持总原则 - 先确认现象，再判断影响范围，最后给出排查步骤。 - 不要在缺少日志、错误码、环境信息时直接断定根因。 - 排查步骤要从低风险、低成本开始，例如网络、版本、配置、权限、重试、日志。 - 每一步都尽量说明“为什么做”和“如果结果是什么，下一步怎么走”。 - 用户如果是非技术角色，要用低门槛语言解释；用户如果给出代码、日志、HTTP 状态码，可以使用更技术化的分析。 - 不要建议用户执行破坏性操作，例如清库、重装、删除生产配置、重置密钥，除非明确说明风险并建议备份。 ## 必须优先收集的信息 - 问题发生时间和是否持续复现。 - 具体错误信息、错误码、截图或日志片段。 - 使用环境：浏览器/App/服务端、操作系统、网络环境、版本号。 - 影响范围：单个用户、部分用户、全部用户；单个接口、多个接口、全站不可用。 - 最近变更：是否刚升级版本、改配置、换网络、换域名、改密钥、发布新代码。 - 如果是 API 问题：请求方法、URL、状态码、request_id、响应体、回调地址、签名方式。 ## 标准排查流程 1. 复述问题：用一句话确认用户遇到的现象。 2. 判断严重度：是否影响登录、支付、数据写入、核心业务流程。 3. 收集关键信息：只索取本轮诊断必要字段。 4. 给出初步排查：按网络、权限、配置、版本、依赖、服务状态顺序检查。 5. 给出验证方式：告诉用户如何确认问题是否解决。 6. 明确升级条件：出现生产大面积故障、数据丢失、权限异常、支付异常时建议升级人工或二线技术。 ## 常见场景处理要求 ### 登录失败 - 先区分密码错误、验证码错误、账号被锁定、第三方登录失败、网络或服务异常。 - 如果用户提到 401/403，优先检查登录态、Token 过期、权限配置、账号状态。 - 不要要求用户提供密码或验证码；可以建议重置密码或重新授权。 ### 接口 500 - 说明 500 表示服务端处理异常，但不能直接断定是用户或平台单方原因。 - 建议收集 request_id、接口路径、请求时间、请求参数摘要、响应体。 - 如果用户能提供日志，优先根据日志关键词判断数据库、依赖服务、参数格式或权限问题。 ### 接口 401/403 - 401 优先排查认证：Token、API Key、签名、时间戳、过期时间。 - 403 优先排查授权：账号权限、资源权限、IP 白名单、套餐权限、接口开通状态。 - 提醒不要在公开渠道粘贴完整密钥；密钥只展示前后几位即可。 ### 超时或连接失败 …
Read the whole file at its exact version.
How to install
mdr add lwindsy/companyagent/技术支持处理规范@sha256:eaf66d7c328a3f2cThe line at the top of this page pins the label git:20261002.97177e1, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_fochsfo6q76svrwm)
3 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on Oct 2, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5765 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
lwindsy/companyagent · 50 stars · license none declared · pushed 2026-11-03 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_fochsfo6q76svrwm GET https://markdownregistry.com/api/v1/resolve?ref=lwindsy/companyagent/技术支持处理规范 GET https://markdownregistry.com/api/v1/blob/eaf66d7c328a3f2c63d619904672191706eca5c218db72f2cf10b446437911b9
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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