escalation-brief SKILL.md skillA
escalation-brief from vm0-ai/vm0-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add vm0-ai/vm0-skills/escalation-brief@git:20260709.c4cfc48Pins git:20260709.c4cfc48 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- vm0-ai/vm0-skills
- Path
escalation-brief/SKILL.md- Versions recorded
- 4
- Latest version
- git:20260709.c4cfc48, committed Jul 9, 2026
- First version recorded
- Mar 13, 2026
- Size
- 8,899 bytes
- Repository stars
- 81
- License
- none declared
Create escalation briefs with impact, reproduction, context, owner, and follow-up tracking.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
## Deciding: Escalate or Resolve In-House? ### Keep It in Support When: - A documented fix or known workaround addresses the problem - The root cause is a configuration or setup error you can correct - The customer needs coaching or training, not a product change - The limitation is documented and an alternative path exists - Historical tickets with the same profile were resolved at the support tier ### Escalate When: - **Technical barrier**: A confirmed defect needs a code-level fix, infrastructure-level investigation is required, or data has been lost or corrupted - **Diagnostic ceiling**: The issue exceeds support tooling or access, involves a custom deployment, or demands database-level inspection - **Widespread harm**: Multiple customers are reporting the same problem, production is down, data integrity is compromised, or a security threat exists - **Business stakes**: A high-value account is at risk, an SLA has been breached or is about to be, or the customer is requesting leadership involvement - **Stalled progress**: The issue has sat open past SLA, the customer has waited an unreasonable duration, or standard troubleshooting is not advancing …
Read the whole file at its exact version.
How to install
mdr add vm0-ai/vm0-skills/escalation-brief@sha256:0992e4999f1d8df7The line at the top of this page pins the label git:20260709.c4cfc48, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_h2kvoc75pwtt6ewd)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 4 versions of this file, between Mar 13, 2026 and Jul 9, 2026, about one every 39 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260709.c4cfc48 latest | 2026-07-09 | c4cfc48 | 8,899 B | A | view · diff |
| git:20260417.8c5d7c1 | 2026-04-17 | 8c5d7c1 | 9,175 B | A | view · diff |
| git:20260417.b284b7a | 2026-04-17 | b284b7a | 9,597 B | A | view · diff |
| git:20260313.d7233e4 | 2026-03-13 | d7233e4 | 9,476 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (8899 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
vm0-ai/vm0-skills · 81 stars · license none declared · pushed 2026-11-05 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_h2kvoc75pwtt6ewd GET https://markdownregistry.com/api/v1/resolve?ref=vm0-ai/vm0-skills/escalation-brief GET https://markdownregistry.com/api/v1/blob/0992e4999f1d8df70fa0cef56d0e4be0010e32cd2caf1ab99b6ff900d08436da
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.