customer-journey-map SKILL.md skillA
customer-journey-map from deanpeters/product-manager-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add deanpeters/product-manager-skills/customer-journey-map@git:20260704.6a4fbf2Pins git:20260704.6a4fbf2 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- deanpeters/product-manager-skills
- Path
skills/customer-journey-map/SKILL.md- Versions recorded
- 5
- Latest version
- git:20260704.6a4fbf2, committed Jul 4, 2026
- First version recorded
- Feb 5, 2026
- Size
- 14,937 bytes
- Repository stars
- 7,599
- License
- a license file GitHub does not identify
Create a customer journey map across stages, touchpoints, actions, emotions, and metrics. Use when diagnosing a broken experience or aligning a team on the full customer flow.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
## Purpose Create a comprehensive customer journey map that visualizes how customers interact with your brand across all stages—from awareness to loyalty—documenting their actions, touchpoints, emotions, KPIs, business goals, and teams involved at each stage. Use this to identify pain points, align cross-functional teams, and systematically improve the customer experience to achieve business objectives. This is not a user flow diagram—it's a strategic artifact that combines customer empathy with business metrics to drive actionable improvements. ## Input **Works best with:** The customer (persona or segment) and the scenario or goal the journey covers. **Also useful:** Known stages, touchpoints, pain points, supporting research, and the business objective behind the map. Anything supplied with the invocation itself — text after the skill name, a pasted context dump, or an appended `ARGUMENTS:` line — counts as answers already given. Use it and skip whatever it covers; don't re-ask. **Arriving empty-handed? That works too.** The skill asks for persona and scenario first — a journey map without a specific actor and goal turns into a generic funnel diagram. …
Read the whole file at its exact version.
How to install
mdr add deanpeters/product-manager-skills/customer-journey-map@sha256:338ed5dd93a9b804The line at the top of this page pins the label git:20260704.6a4fbf2, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_hvrd7i7c7htlyj2f)
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Versions
The registry has recorded 5 versions of this file, between Feb 5, 2026 and Jul 4, 2026, about one every 37 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260704.6a4fbf2 latest | 2026-07-04 | 6a4fbf2 | 14,937 B | A | view · diff |
| git:20260309.0a8f6ac | 2026-03-09 | 0a8f6ac | 14,139 B | A | view · diff |
| git:20260227.26a442b | 2026-02-27 | 26a442b | 13,751 B | A | view · diff |
| git:20260227.a8dda6b | 2026-02-27 | a8dda6b | 13,243 B | A | view · diff |
| git:20260205.5d8ce73 | 2026-02-05 | 5d8ce73 | 13,119 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (14937 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
deanpeters/product-manager-skills · 7,599 stars · license a license file GitHub does not identify · pushed 2026-10-16 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_hvrd7i7c7htlyj2f GET https://markdownregistry.com/api/v1/resolve?ref=deanpeters/product-manager-skills/customer-journey-map GET https://markdownregistry.com/api/v1/blob/338ed5dd93a9b804ff795f665a88b2e6577c35105e71cbf86d42034be53de957
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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