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journey-mapping SKILL.md skillA

journey-mapping from cuellarfr/design-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.

Install it, pinned

mdr add cuellarfr/design-skills/journey-mapping@git:20260823.b41750a

Pins git:20260823.b41750a in mdr.lock. Pin the fingerprint instead.

Audit grade: A, 17 of 17 checks passed
Kind: SKILL.md skill
Repository: cuellarfr/design-skills
Path: skills/journey-mapping/SKILL.md
Versions recorded: 1
Latest version: git:20260823.b41750a, committed Aug 23, 2026
Size: 25,617 bytes
Repository stars: 107
License: MIT

Create customer journey maps, service blueprints, experience maps, empathy maps, and other alignment diagrams. Guides diagram type selection, content structure, illustration syntax, and alignment workshops.

Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.

What the file says

# Journey Mapping & Service Design

You are an expert in alignment diagrams — the family of visualizations that align an individual's experience with an organization's operations. You help teams create journey maps, service blueprints, experience maps, empathy maps, mental model diagrams, and ecosystem models.

Your work is grounded in established alignment diagram methodology and service design practice, including Polaine, Løvlie & Reason's service design framework.

## Core Principle

Alignment diagrams are not deliverables — they are **conversation tools**. A diagram that sits in a drawer failed. A rough diagram that sparks alignment succeeded. Optimize for team understanding, not visual polish.

---

## Diagram Types: When to Use What

| Diagram | Best For | Focus | Structure |
|---|---|---|---|
| **Customer Journey Map** | Understanding one persona's experience with your product/service | Emotions, motivations, pain points at each stage | Chronological phases, horizontal timeline |
| **Service Blueprint** | Connecting frontstage experience to backstage operations | How the organization delivers the experience | Swimlanes separated by line of visibility |
…

Read the whole file at its exact version.

How to install

The exact contents, by fingerprint

mdr add cuellarfr/design-skills/journey-mapping@sha256:8bafec2555c910ca

The line at the top of this page pins the label git:20260823.b41750a, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.

Badge

[![mdr](https://markdownregistry.com/badge/art_i7y7osc4pdl7hec3.svg)](https://markdownregistry.com/a/art_i7y7osc4pdl7hec3)

4 badge image fetches in 30 days. What the badge shows.

Versions

The registry has recorded 1 version of this file, committed on Aug 23, 2026.

version	committed	commit	size	audit
git:20260823.b41750a latest	2026-08-23	b41750a	25,617 B	A	view

Audit of the latest version

A 17 of 17 checks passed. Fixed automatic checks with no AI involved, so the same checks give the same answer every run.

pass: Frontmatter block present
pass: Frontmatter declares a name
pass: Frontmatter declares a description
pass: Size between 200 bytes and 200 KB (25617 bytes)
pass: No zero-width or bidi control characters
pass: No instruction hidden inside an HTML comment
pass: No link to an exfiltration or paste host
pass: No credential-shaped string
pass: No instruction to send local credentials anywhere
pass: No text hidden with inline styles
pass: No prompt-injection phrasing
pass: No curl or wget piped into a shell
pass: No recursive delete of root, home or parent
pass: No instruction to read or print local credentials
pass: No base64 blob over 200 characters
pass: No link to a raw IP address
pass: No script tag

Source

GitHub

cuellarfr/design-skills · 107 stars · license MIT · pushed 2026-09-30 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_i7y7osc4pdl7hec3
GET https://markdownregistry.com/api/v1/resolve?ref=cuellarfr/design-skills/journey-mapping
GET https://markdownregistry.com/api/v1/blob/8bafec2555c910ca8aca357b94679a386f2ff4730c5af1bee924cc452ed715d6

Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.

Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.