journey-mapping SKILL.md skillA
journey-mapping from rampstackco/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add rampstackco/claude-skills/journey-mapping@git:20260810.e5bc675Pins git:20260810.e5bc675 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- rampstackco/claude-skills
- Path
skills/journey-mapping/SKILL.md- Versions recorded
- 4
- Latest version
- git:20260810.e5bc675, committed Aug 10, 2026
- First version recorded
- Apr 28, 2026
- Size
- 10,007 bytes
- Repository stars
- 1,037
- License
- MIT
Build customer journey maps and service blueprints that visualize the end-to-end user experience including touchpoints, emotions, friction, and underlying systems. Use this skill whenever the user wants to map a customer journey, build a service blueprint, identify friction across an experience, align teams on the user experience, or visualize touchpoints and pain points. Triggers on customer journey, journey map, service blueprint, user journey, experience map, touchpoint analysis, friction…
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Journey Mapping Build journey maps and service blueprints that surface friction, align teams, and identify opportunities. Stack-agnostic. Tool-agnostic. This skill is for mapping the experience. For testing specific touchpoints, use `usability-testing`. For broader generative research, use `ux-research`. For analyzing conversion, use `cro-optimization`. --- ## When to use - Departments have different mental models of the customer experience - Customer experience feels disjointed across touchpoints - Specific friction or drop-off points need diagnosis - Strategic planning needs a shared view of the user - Service design (front-stage and back-stage) needs alignment - New product or feature needs to be designed in context of broader experience ## When NOT to use - Testing a single touchpoint or page (use `usability-testing`) - Generative research before journey mapping (use `ux-research`) - Operational process mapping that doesn't involve users - Funnel optimization (use `cro-optimization`) --- ## Required inputs - Identified user persona or segment to map (one map per segment) - Existing research and data about that segment …
Read the whole file at its exact version.
How to install
mdr add rampstackco/claude-skills/journey-mapping@sha256:5d25b07dd3c6a8a0The line at the top of this page pins the label git:20260810.e5bc675, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_tj3yi3fgu2ohffte)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 4 versions of this file, between Apr 28, 2026 and Aug 10, 2026, about one every 34 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260810.e5bc675 latest | 2026-08-10 | e5bc675 | 10,007 B | A | view · diff |
| git:20260507.ac2b078 | 2026-05-07 | ac2b078 | 9,484 B | A | view · diff |
| git:20260505.c80b896 | 2026-05-05 | c80b896 | 9,446 B | A | view · diff |
| git:20260428.f066ffe | 2026-04-28 | f066ffe | 9,330 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (10007 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
rampstackco/claude-skills · 1,037 stars · license MIT · pushed 2026-10-27 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_tj3yi3fgu2ohffte GET https://markdownregistry.com/api/v1/resolve?ref=rampstackco/claude-skills/journey-mapping GET https://markdownregistry.com/api/v1/blob/5d25b07dd3c6a8a09b8f7e5fff46ca595db3e678cabffd77c8250ee3f93eae54
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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