csat-root-cause SKILL.md skillA
csat-root-cause from skillmedev/skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add skillmedev/skills/csat-root-cause@git:20261005.bea4ea5Pins git:20261005.bea4ea5 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- skillmedev/skills
- Path
skills/csat-root-cause/SKILL.md- Versions recorded
- 3
- Latest version
- git:20261005.bea4ea5, committed Oct 5, 2026
- First version recorded
- Jul 5, 2026
- Size
- 3,796 bytes
- Repository stars
- 19
- License
- MIT
Analyzes CSAT and NPS verbatims to surface root-cause themes and prioritize fixes by frequency and impact. Use when interpreting customer satisfaction data to inform product or process decisions.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# CSAT Root Cause Analysis Raw CSAT scores tell you that something is wrong. Verbatim comments tell you what and why. The goal of root-cause analysis is to turn hundreds of individual comments into a ranked list of fixable problems. ## Data preparation Before analyzing, filter the dataset: remove blank verbatims, remove comments that mention only a specific agent by name (these are agent-performance signals, not product/process signals), and separate detractor verbatims (score 0-6 on NPS, 1-3 on CSAT) from promoter verbatims. Analyze detractors first - they drive churn. ## Coding scheme Apply a two-level coding scheme. Level 1 is the broad category (product bug, slow response time, unclear communication, pricing confusion, onboarding friction, feature gap, policy frustration). Level 2 is the specific sub-theme within that category. Code each verbatim with exactly one Level 1 and one Level 2 code. If a verbatim contains multiple distinct complaints, split it into sub-comments before coding. ## Prioritization matrix …
Read the whole file at its exact version.
How to install
mdr add skillmedev/skills/csat-root-cause@sha256:e17239eff4fed8f6The line at the top of this page pins the label git:20261005.bea4ea5, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_rboznzrpbysimql5)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 3 versions of this file, between Jul 5, 2026 and Oct 5, 2026, about one every 46 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261005.bea4ea5 latest | 2026-10-05 | bea4ea5 | 3,796 B | A | view · diff |
| git:20260705.a28c4ce | 2026-07-05 | a28c4ce | 3,759 B | A | view · diff |
| git:20260705.acb5571 | 2026-07-05 | acb5571 | 3,769 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (3796 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
skillmedev/skills · 19 stars · license MIT · pushed 2026-10-13 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_rboznzrpbysimql5 GET https://markdownregistry.com/api/v1/resolve?ref=skillmedev/skills/csat-root-cause GET https://markdownregistry.com/api/v1/blob/e17239eff4fed8f64be8bf98c6eccfc31f33ae8e28f0ec01832006a3f0bced81
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.