support-ticket-triage skillA
support-ticket-triage is agent-read markdown (skill) from mrmps/classifier-dev: Triage support tickets, emails or contact-form posts into an owning team, an urgency and a refund-or-cancellation flag with three batched calls to a keyless classification API, gate the answers on calibrated confidence so only the unsure ones reach a person, and emit a CSV a helpdesk can import. Use on "triage these tickets", "who owns this one", "which of these are refunds", "sort the support inbox", or any queue arriving faster than anyone reads it..
Indexed from public GitHub and served as immutable, content-addressed versions. Install it pinned to an exact SHA-256 with the mdr CLI, and every file is verified against the hash recorded here before it reaches your agent. The deterministic audit below grades the latest version, and the same file always earns the same grade.
How to install
mdr add mrmps/classifier-dev/support-ticket-triage@git:20260919.3040be8mdr add mrmps/classifier-dev/support-ticket-triage@sha256:c61717df373a2122Pin to a label to follow the author's releases, or to a sha256 to freeze the exact bytes forever. Either way the resolved hash is written to mdr.lock, and mdr install reproduces it on any machine.
[](https://markdownregistry.com/a/art_rpxjmlsj43u65z2t)
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Versions
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260919.3040be8 latest | 2026-09-19 | 3040be8 | 6,074 B | A | view · diff |
| git:20260919.33ae531 | 2026-09-19 | 33ae531 | 5,988 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (6074 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
mrmps/classifier-dev · 416 stars · license MIT · pushed 2026-09-24 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_rpxjmlsj43u65z2t GET https://markdownregistry.com/api/v1/resolve?ref=mrmps/classifier-dev/support-ticket-triage GET https://markdownregistry.com/api/v1/blob/c61717df373a2122dca91966c04032d82b3fd157a9b5368eaed933028ca9306c
Your agent does the deals. You hear about the good ones. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.