support-ticket-triage SKILL.md skillA
support-ticket-triage from mrmps/classifier-dev is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add mrmps/classifier-dev/support-ticket-triage@git:20260919.3040be8Pins git:20260919.3040be8 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- mrmps/classifier-dev
- Path
skills/support-ticket-triage/SKILL.md- Versions recorded
- 2
- Latest version
- git:20260919.3040be8, committed Sep 19, 2026
- First version recorded
- Sep 19, 2026
- Size
- 6,074 bytes
- Repository stars
- 436
- License
- MIT
Triage support tickets, emails or contact-form posts into an owning team, an urgency and a refund-or-cancellation flag with three batched calls to a keyless classification API, gate the answers on calibrated confidence so only the unsure ones reach a person, and emit a CSV a helpdesk can import. Use on "triage these tickets", "who owns this one", "which of these are refunds", "sort the support inbox", or any queue arriving faster than anyone reads it.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Triage a ticket queue in three calls `classifier.dev` sorts text into labels you choose. No key. One POST carries up to 1,000 tickets and returns, per ticket, a label, a score for every label and a calibrated confidence. It does not write replies. You keep the policy; it makes asking the same question of a whole queue cheap. ## When not to use this - Fewer than about twenty tickets, already in front of you. You have paid the reading cost; decide yourself. - The answer needs account history or order state the ticket text does not contain. Look that up first and paste it into the input text. - Drafting replies, summarising or redacting. This returns labels only. ## Step 1 — ask three questions, not one Do not build one label set of `billing-urgent-refund` compounds. Run the same inputs through three calls with three label sets, so a confident team answer is not dragged down by an unsure urgency answer. Write labels as sentences about the world. Codes classify badly. Measured on the ten tickets below: urgency labelled `critical outage / high / normal / low` had mean confidence 0.54 with one answer at or above 0.9. The same tickets against …
Read the whole file at its exact version.
How to install
mdr add mrmps/classifier-dev/support-ticket-triage@sha256:c61717df373a2122The line at the top of this page pins the label git:20260919.3040be8, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_rpxjmlsj43u65z2t)
2 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, all committed on Sep 19, 2026.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260919.3040be8 latest | 2026-09-19 | 3040be8 | 6,074 B | A | view · diff |
| git:20260919.33ae531 | 2026-09-19 | 33ae531 | 5,988 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (6074 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
mrmps/classifier-dev · 436 stars · license MIT · pushed 2026-11-06 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_rpxjmlsj43u65z2t GET https://markdownregistry.com/api/v1/resolve?ref=mrmps/classifier-dev/support-ticket-triage GET https://markdownregistry.com/api/v1/blob/c61717df373a2122dca91966c04032d82b3fd157a9b5368eaed933028ca9306c
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
More from mrmps/classifier-dev
Every file in mrmps/classifier-dev