Home / zapier / gtm-cheat-codes · GitHub

support-ticket-triage SKILL.md skillA

support-ticket-triage from zapier/gtm-cheat-codes is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.

Install it, pinned

mdr add zapier/gtm-cheat-codes/support-ticket-triage@git:20260521.2e8103a

Pins git:20260521.2e8103a in mdr.lock. Pin the fingerprint instead.

Audit grade: A, 17 of 17 checks passed
Kind: SKILL.md skill
Repository: zapier/gtm-cheat-codes
Path: skills/customer-support/support-ticket-triage/SKILL.md
Versions recorded: 1
Latest version: git:20260521.2e8103a, committed May 21, 2026
Size: 2,678 bytes
Repository stars: 357
License: MIT

Triage support tickets by pulling helpdesk context, searching issue trackers and knowledge bases in parallel, classifying the issue, and giving reps a recommended next action.

Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.

What the file says

# Support Ticket Triage Agent

Use this skill when a support rep needs fast, source-backed context before replying to a customer ticket.

## Workflow

1. Accept a ticket URL, ticket ID, or pasted customer message.
2. Pull ticket context through Zapier MCP: subject, body, comments, requester, tags, priority, custom fields, status, and assignee.
3. Search connected systems in parallel:
   - Defect tracker for open or recently fixed bugs.
   - Feature backlog for known gaps or expected behavior.
   - Helpdesk history for similar tickets and resolutions.
   - Knowledge base for docs, runbooks, and troubleshooting steps.
4. Classify the issue into exactly one category: known defect, feature gap, configuration issue, performance issue, or novel issue.
5. Return a concise triage summary with evidence, relevant links, and a recommended next action.
6. Draft a customer-facing reply only when the rep asks.

## Zapier MCP And SDK Role

- Use Zapier MCP to read helpdesk tickets, comments, requester details, issue tracker records, feature backlog items, knowledge-base docs, and optional CRM or account context.
…

Read the whole file at its exact version.

How to install

The exact contents, by fingerprint

mdr add zapier/gtm-cheat-codes/support-ticket-triage@sha256:2eef939125cdbee4

The line at the top of this page pins the label git:20260521.2e8103a, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.

Badge

[![mdr](https://markdownregistry.com/badge/art_5kdmv4lntcnv4t5b.svg)](https://markdownregistry.com/a/art_5kdmv4lntcnv4t5b)

4 badge image fetches in 30 days. What the badge shows.

Versions

The registry has recorded 1 version of this file, committed on May 21, 2026.

version	committed	commit	size	audit
git:20260521.2e8103a latest	2026-05-21	2e8103a	2,678 B	A	view

Audit of the latest version

A 17 of 17 checks passed. Fixed automatic checks with no AI involved, so the same checks give the same answer every run.

pass: Frontmatter block present
pass: Frontmatter declares a name
pass: Frontmatter declares a description
pass: Size between 200 bytes and 200 KB (2678 bytes)
pass: No zero-width or bidi control characters
pass: No instruction hidden inside an HTML comment
pass: No link to an exfiltration or paste host
pass: No credential-shaped string
pass: No instruction to send local credentials anywhere
pass: No text hidden with inline styles
pass: No prompt-injection phrasing
pass: No curl or wget piped into a shell
pass: No recursive delete of root, home or parent
pass: No instruction to read or print local credentials
pass: No base64 blob over 200 characters
pass: No link to a raw IP address
pass: No script tag

Source

GitHub

zapier/gtm-cheat-codes · 357 stars · license MIT · pushed 2026-07-13 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_5kdmv4lntcnv4t5b
GET https://markdownregistry.com/api/v1/resolve?ref=zapier/gtm-cheat-codes/support-ticket-triage
GET https://markdownregistry.com/api/v1/blob/2eef939125cdbee40ab55f1e89c103374bcf3b856bf25e5e79681774ae5f7882

Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.

Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.

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