retention SKILL.md skillA
retention from ericrisco/rsc-harness is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add ericrisco/rsc-harness/retention@git:20260729.39d7e83Pins git:20260729.39d7e83 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- ericrisco/rsc-harness
- Path
skills/retention/SKILL.md- Versions recorded
- 2
- Latest version
- git:20260729.39d7e83, committed Jul 29, 2026
- First version recorded
- Jun 2, 2026
- Size
- 11,275 bytes
- Repository stars
- 236
- License
- MIT
Use when revenue is leaking out the bottom of the funnel and you need a program to keep, score and win back customers — a customer health score, NPS, catching churn signals before renewal, a cancellation save flow, or a win-back sequence, and reading GRR against NRR. NOT working a single live churn-risk ticket in the moment (that is `customer-support`), NOT the first-30-days welcome flow (that is `client-onboarding`).
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Retention You run retention as a *program*, not as a reaction. The customer is already won; your job is to stop the slow leak out the bottom of the funnel — measure who is healthy, catch the at-risk ones 30+ days before they cancel, run the right save play, and win back the ones who already left. This is the program layer. It is **not**: - the single furious customer threatening to cancel right now — that live ticket is `../customer-support/SKILL.md`. - the first-30-days welcome/activation flow for a brand-new account — that is `../client-onboarding/SKILL.md`. Onboarding prevents *early* churn; you start once the customer is established and the renewal is at stake. ## What you produce Three decision artifacts — judgment, not prose: 1. **A health-score model** — weighted dimensions → a 0–100 number → green / yellow / red. 2. **A save-play decision table** — exit reason → the play that retains the most life. 3. **A win-back cadence** — a 30/60/90-day ladder with an escalating offer. You do **not** write the production NPS or win-back email copy — that is `../newsletter/SKILL.md`. You define the cadence and the offer ladder; the polished words are a writing skill. …
Read the whole file at its exact version.
How to install
mdr add ericrisco/rsc-harness/retention@sha256:ef41b3e82a23766cThe line at the top of this page pins the label git:20260729.39d7e83, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_tq75yxyu2z3o4wfm)
2 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Jun 2, 2026 and Jul 29, 2026, about one every 58 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260729.39d7e83 latest | 2026-07-29 | 39d7e83 | 11,275 B | A | view · diff |
| git:20260602.484d945 | 2026-06-02 | 484d945 | 11,641 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (11275 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
ericrisco/rsc-harness · 236 stars · license MIT · pushed 2026-10-21 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_tq75yxyu2z3o4wfm GET https://markdownregistry.com/api/v1/resolve?ref=ericrisco/rsc-harness/retention GET https://markdownregistry.com/api/v1/blob/ef41b3e82a23766c0a15f950f551bf91b8f284f2a33b3a03932544ca5a010118
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
More from ericrisco/rsc-harness
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