customer-reply SKILL.md skillA
customer-reply from vm0-ai/vm0-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add vm0-ai/vm0-skills/customer-reply@git:20260709.c4cfc48Pins git:20260709.c4cfc48 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- vm0-ai/vm0-skills
- Path
customer-reply/SKILL.md- Versions recorded
- 4
- Latest version
- git:20260709.c4cfc48, committed Jul 9, 2026
- First version recorded
- Mar 13, 2026
- Size
- 9,491 bytes
- Repository stars
- 81
- License
- none declared
Write customer-facing support, outage, billing, bug, feature-request, and escalation replies.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
## Foundational Communication Principles
1. **Acknowledge before solving.** Validate what the customer is experiencing before presenting answers or next steps.
2. **Front-load the key point.** Busy people skim -- put the most important information in the opening lines.
3. **Tell the truth.** Never promise what you cannot deliver, obscure problems behind jargon, or bury bad news.
4. **Be concrete.** Replace vague language with specific names, dates, and measurable commitments.
5. **Accept responsibility.** Use first-person ownership ("we caused" / "I will") rather than passive deflection ("an error occurred").
6. **End with clarity.** Every message must leave the customer knowing exactly what happens next.
7. **Mirror their emotional register.** Meet frustration with empathy; match enthusiasm with energy.
## Message Architecture
Most customer-facing replies follow four building blocks:
```
1. Recognition (1-2 sentences)
Show you understand their situation or question.
2. Substance (1-3 short paragraphs)
Deliver the answer, update, or resolution.
Be precise and include supporting details.
3. Action Items (1-3 bullets)
- Steps YOU are taking and by when
…Read the whole file at its exact version.
How to install
mdr add vm0-ai/vm0-skills/customer-reply@sha256:ed6f882d890a2ebfThe line at the top of this page pins the label git:20260709.c4cfc48, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_wjg6rk2zxgjg5c6q)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 4 versions of this file, between Mar 13, 2026 and Jul 9, 2026, about one every 39 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260709.c4cfc48 latest | 2026-07-09 | c4cfc48 | 9,491 B | A | view · diff |
| git:20260417.8c5d7c1 | 2026-04-17 | 8c5d7c1 | 9,757 B | A | view · diff |
| git:20260417.b284b7a | 2026-04-17 | b284b7a | 10,167 B | A | view · diff |
| git:20260313.d7233e4 | 2026-03-13 | d7233e4 | 10,048 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (9491 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
vm0-ai/vm0-skills · 81 stars · license none declared · pushed 2026-11-05 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_wjg6rk2zxgjg5c6q GET https://markdownregistry.com/api/v1/resolve?ref=vm0-ai/vm0-skills/customer-reply GET https://markdownregistry.com/api/v1/blob/ed6f882d890a2ebfd89918903538bf21b172f7a2add44e8d6489afd8c504563a
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.