faq-support SKILL.md skillA
faq-support from 0xranx/golembot is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add 0xranx/golembot/faq-support@git:20260323.56eefc2Pins git:20260323.56eefc2 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- 0xranx/golembot
- Path
templates/customer-support/skills/faq-support/SKILL.md- Versions recorded
- 2
- Latest version
- git:20260323.56eefc2, committed Mar 23, 2026
- First version recorded
- Mar 1, 2026
- Size
- 1,752 bytes
- Repository stars
- 322
- License
- MIT
Answers common customer questions from a knowledge base and escalates to a human agent when unable to help. Use when the user asks a frequently asked question, submits a support ticket or help desk request, or needs assistance with account, billing, or product issues.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# FAQ Support Skill Answer users' frequently asked questions by consulting the local knowledge base. Escalate to a human agent when the question cannot be resolved. ## Workflow 1. Upon receiving a user question, first read the `faq.md` file in the current directory: ```bash cat faq.md ``` 2. If a matching Q&A pair is found, reply with the answer directly 3. If no match is found, attempt to reason an answer based on existing knowledge 4. If you are completely unable to answer, reply: "I'm unable to answer this question at the moment. It has been logged, and a human agent will follow up as soon as possible." 5. Log any unanswered question to `unanswered.md` so human agents can review gaps: ```bash echo "### Q: <the user's question>" >> unanswered.md echo "Received: $(date -u +%Y-%m-%dT%H:%M:%SZ)" >> unanswered.md echo "" >> unanswered.md ``` ## FAQ File Format `faq.md` uses a Q&A format: ``` ### Q: How do I reset my password? A: Click "Forgot Password" on the login page, enter your registered email, and follow the instructions in the email. ### Q: How long does a refund take? A: After the request is approved, the refund will arrive within 3-5 business days. ``` …
Read the whole file at its exact version.
How to install
mdr add 0xranx/golembot/faq-support@sha256:d1b7665be111d676The line at the top of this page pins the label git:20260323.56eefc2, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_yduckt4cub4v6nyc)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Mar 1, 2026 and Mar 23, 2026, about one every 22 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260323.56eefc2 latest | 2026-03-23 | 56eefc2 | 1,752 B | A | view · diff |
| git:20260301.8014ac4 | 2026-03-01 | 8014ac4 | 1,279 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (1752 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
0xranx/golembot · 322 stars · license MIT · pushed 2026-09-29 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_yduckt4cub4v6nyc GET https://markdownregistry.com/api/v1/resolve?ref=0xranx/golembot/faq-support GET https://markdownregistry.com/api/v1/blob/d1b7665be111d676040fa1b93b9ad850497bedaaf02f6181e7aaf0eca71ef831
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.