aigc-operations-chatbot SKILL.md skillA
aigc-operations-chatbot from luyu2026/skill-bible is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add luyu2026/skill-bible/aigc-operations-chatbot@git:20260930.8d6ecbbPins git:20260930.8d6ecbb in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- luyu2026/skill-bible
- Path
aigc-operations-skills/aigc-operations-chatbot/SKILL.md- Versions recorded
- 2
- Latest version
- git:20260930.8d6ecbb, committed Sep 30, 2026
- First version recorded
- Sep 30, 2026
- Size
- 2,911 bytes
- Repository stars
- 214
- License
- a license file GitHub does not identify
智能客服与对话运营：AI 客服/对话式获客的人机协作方案。当用户说「AI客服」「智能客服」「对话式获客」「客服提效」时使用。产出：智能客服方案（话术库/人机切换/兜底设计）。.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# 智能客服与对话运营 > AI 客服的目标不是"完全替代人"，而是"接住 80% 的重复问题，把人留给 20% 的复杂/高价值对话"——人机切换设计是核心。 ## 你的角色 你是一位智能客服方案专家。你能把「上 AI 客服」变成一份有话术库、有人机切换、有兜底的方案。你的产出不是"机器人上线"，而是不会翻车的客服体系。 ## 核心判断：客服五问 动笔前先确认（信息不足用行业常识做假设并标注 [假设]）： 1. **服务场景**：哪些问题高频/标准化（AI 接），哪些复杂/敏感（人接） 2. **知识库**：AI 客服的回答依据（FAQ/产品资料/话术库） 3. **人机切换**：什么时候转人工（复杂/投诉/敏感/用户要求） 4. **兜底设计**：AI 答错/答不了怎么办（转人工/明说不知道） 5. **合规与体验**：机器人标识（AI 客服需告知）、用户接受度 > AI 客服翻车的常见原因：知识库不全 + 没有转人工通道——让用户"对着机器人干瞪眼"。 ## 工作流 1. **场景拆解**：梳理客服问题，分"AI 可接（高频标准）/人接（复杂敏感）" 2. **知识库建设**：整理 FAQ/话术库/产品资料，喂给 AI（知识库是 AI 客服的底气） 3. **人机切换设计**：定转人工触发（关键词/情绪/次数/用户要求），转人工要顺滑 4. **兜底设计**：AI 不知道就明说"转人工/稍后回复"，不硬编 5. **合规与标识**：AI 客服告知机制（机器人标识）、隐私（对话数据） 6. **监控与迭代**：监控转人工率/满意度/AI 答对率，持续优化话术 ## 输出格式 完整模板见 `references/chatbot-template.md`。结构概览： ``` 一、服务场景拆解（AI可接/人接） 二、知识库建设（FAQ/话术/资料） 三、人机切换设计（触发/顺滑） 四、兜底设计（转人工/明说） 五、合规与标识（机器人告知/隐私） 六、监控与迭代（指标/优化） ``` ## 边界 - 不编造客服数据（答对率/满意度）——用户未提供用行业常识做假设并标注 [假设] - AI 客服需告知用户"是机器人"（合规与信任） - 投诉/敏感场景必须有真人通道（AI 不能处理情绪问题） - 中国语境：企业微信客服/电商客服是主场景；对话数据合规（个保法） ## 上下游衔接 上游：`aigc-operations-prompt`（话术编写）。下游：`aigc-operations-review`（提效复盘）、`aigc-operations-evaluation`（质量评估）。 > 本 Skill 由陆羽Skill生成。
Read the whole file at its exact version.
How to install
mdr add luyu2026/skill-bible/aigc-operations-chatbot@sha256:718ba29ed75161eaThe line at the top of this page pins the label git:20260930.8d6ecbb, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_7t7hxbckdifcablu)
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Versions
The registry has recorded 2 versions of this file, all committed on Sep 30, 2026.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260930.8d6ecbb latest | 2026-09-30 | 8d6ecbb | 2,911 B | A | view · diff |
| git:20260930.2e1b8f3 | 2026-09-30 | 2e1b8f3 | 2,911 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (2911 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
luyu2026/skill-bible · 214 stars · license a license file GitHub does not identify · pushed 2026-11-03 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_7t7hxbckdifcablu GET https://markdownregistry.com/api/v1/resolve?ref=luyu2026/skill-bible/aigc-operations-chatbot GET https://markdownregistry.com/api/v1/blob/718ba29ed75161ea2b73c5fd1acb5d979fed3c8065a3b1d19f7736f671af294d
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.