customer-language SKILL.md skillA
customer-language from cognyai/claude-code-marketing-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add cognyai/claude-code-marketing-skills/customer-language@v1.2.3Pins v1.2.3 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- cognyai/claude-code-marketing-skills
- Path
skills/customer-language/SKILL.md- Versions recorded
- 1
- Latest version
- v1.2.3, committed Oct 12, 2026
- Size
- 19,259 bytes
- Repository stars
- 114
- License
- none declared
Mine your CRM's call notes, meeting notes, support tickets and lost-deal reasons (HubSpot, Pipedrive or Upsales), support chats (Crisp), community threads (Discord) and YouTube comments for the exact words customers use to describe their problems — clustered, counted by distinct company (CRM) or distinct person (community), with labelled quotes — and write a weekly customer-language report every other marketing agent builds from.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Customer Language The first agent to build, because every other agent builds from what it finds. Its job is to pull out the **exact words** customers use for their problems. People buy the situation, not the feature. "I'm tired of taking calls during dinner" beats "automated scheduling" every time. **Requires:** Cogny ($9/mo) with at least one source connected: | Source | Integration | What it gives | |--------|-------------|---------------| | CRM calls, meetings, notes | HubSpot, Pipedrive or Upsales | Pre-purchase pain, objections, triggers (rep paraphrase) | | Support chats | Crisp | Post-purchase pain **in the customer's own typed words** | | Community | Discord | Questions and complaints in their own words | | Video comments | YouTube | What viewers ask and push back on | | Mentions | X Organic | Public complaints and questions aimed at the brand | | Transcripts | local files | The best quotes; export 20–50 calls from Gong, the Fathom call recorder, or Zoom into `./brain/evidence/calls/*.txt|md` | The `Fathom_Analytics` integration in Cogny is Fathom **web analytics**, not the Fathom call …
Read the whole file at its exact version.
How to install
mdr add cognyai/claude-code-marketing-skills/customer-language@sha256:c1abbd608aac82faThe line at the top of this page pins the label v1.2.3, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_fptcya5ehhw2n3bh)
3 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 1 version of this file, committed on Oct 12, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (19259 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
cognyai/claude-code-marketing-skills · 114 stars · license none declared · pushed 2026-10-12 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_fptcya5ehhw2n3bh GET https://markdownregistry.com/api/v1/resolve?ref=cognyai/claude-code-marketing-skills/customer-language GET https://markdownregistry.com/api/v1/blob/c1abbd608aac82fa755ac29b4e86ba4ba4321379a5654e75a31280dcbdb3bebc
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.