customer-success-manager SKILL.md skillA
customer-success-manager from borghei/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add borghei/claude-skills/customer-success-manager@v1.0.0Pins v1.0.0 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- borghei/claude-skills
- Path
business-growth/customer-success-manager/SKILL.md- Versions recorded
- 6
- Latest version
- v1.0.0, committed Oct 23, 2026
- First version recorded
- Feb 21, 2026
- Size
- 17,366 bytes
- Repository stars
- 1,075
- License
- a license file GitHub does not identify
Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Customer Success Manager Production-grade customer success analytics with multi-dimensional health scoring, churn risk prediction, and expansion opportunity identification. Three Python CLI tools provide deterministic, repeatable analysis using standard library only -- no external dependencies, no API calls, no ML models. --- ## Table of Contents - [Capabilities](#capabilities) - [Input Requirements](#input-requirements) - [Output Formats](#output-formats) - [How to Use](#how-to-use) - [Scripts](#scripts) - [Reference Guides](#reference-guides) - [Templates](#templates) - [Best Practices](#best-practices) - [Limitations](#limitations) --- ## Capabilities - **Customer Health Scoring**: Multi-dimensional weighted scoring across usage, engagement, support, and relationship dimensions with Red/Yellow/Green classification - **Churn Risk Analysis**: Behavioral signal detection with tier-based intervention playbooks and time-to-renewal urgency multipliers - **Expansion Opportunity Scoring**: Adoption depth analysis, whitespace mapping, and revenue opportunity estimation with effort-vs-impact prioritization …
Read the whole file at its exact version.
How to install
mdr add borghei/claude-skills/customer-success-manager@sha256:6486960389d94edcThe line at the top of this page pins the label v1.0.0, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_ig2qzdz5xmogxbvu)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 6 versions of this file, between Feb 21, 2026 and Oct 23, 2026, about one every 49 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| v1.0.0 latest | 2026-10-23 | 2b5180a | 17,366 B | A | view · diff |
| v1.0.0 | 2026-06-22 | 65b93aa | 17,267 B | A | view · diff |
| v1.0.0 | 2026-03-30 | 6b5a5d8 | 16,500 B | A | view · diff |
| v1.0.0 | 2026-03-21 | f258c12 | 16,430 B | A | view · diff |
| v1.0.0 | 2026-02-27 | 2d628ce | 10,743 B | A | view · diff |
| v1.0.0 | 2026-02-21 | c6120ca | 10,726 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (17366 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
borghei/claude-skills · 1,075 stars · license a license file GitHub does not identify · pushed 2026-11-08 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_ig2qzdz5xmogxbvu GET https://markdownregistry.com/api/v1/resolve?ref=borghei/claude-skills/customer-success-manager GET https://markdownregistry.com/api/v1/blob/6486960389d94edc38aff7328ec6c264a1929f274648f69b330c2c4ac84b2049
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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