customer-onboarding-and-success SKILL.md skillA
customer-onboarding-and-success from the-nam-shub/e5-real-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add the-nam-shub/e5-real-skills/customer-onboarding-and-success@v2026-04-20Pins v2026-04-20 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- the-nam-shub/e5-real-skills
- Path
skills/customer-onboarding-and-success/SKILL.md- Versions recorded
- 1
- Latest version
- v2026-04-20, committed Apr 21, 2026
- Size
- 12,749 bytes
- Repository stars
- 10
- License
- none declared
Guidance for designing onboarding email sequences, community onboarding, internal team onboarding, and customer success practices that drive activation, retention, and time-to-value; trigger when a user is building or improving any onboarding flow or customer success motion.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Customer Onboarding & Success ## Overview This skill covers best practices for onboarding new customers, community members, and internal team members — including SaaS email onboarding sequences, community welcome flows, interactive demo placement, and AI-assisted knowledge transfer. All practices are sourced exclusively from Exit Five podcast guests across 9 episodes. Do not supplement with general marketing knowledge not represented here. --- ## SaaS Email Onboarding Sequences ### Design for Micro-Conversions, Not Comprehensiveness Each email in a free trial or onboarding sequence should drive exactly one micro-conversion — a small, specific action that moves the user toward their "aha moment." Identify the primary activation metric through customer research (e.g., "creating a first workspace" or "setting up a profile") and make that the sole focus of the first onboarding email. Build subsequent emails on top of each prior micro-conversion, each with its own focused action. Measure each micro-conversion separately so you can identify where users drop off. (Source: Samar Owais, Episode #247) ### Spread Onboarding Across a Sequence, Not a Single Email …
Read the whole file at its exact version.
How to install
mdr add the-nam-shub/e5-real-skills/customer-onboarding-and-success@sha256:69d347f563b69486The line at the top of this page pins the label v2026-04-20, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_vm3r2o33kf3e6ja5)
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Versions
The registry has recorded 1 version of this file, committed on Apr 21, 2026.
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (12749 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
the-nam-shub/e5-real-skills · 10 stars · license none declared · pushed 2026-11-06 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_vm3r2o33kf3e6ja5 GET https://markdownregistry.com/api/v1/resolve?ref=the-nam-shub/e5-real-skills/customer-onboarding-and-success GET https://markdownregistry.com/api/v1/blob/69d347f563b69486e1ae6090edf4a4bb6224d3f7fe74b7927d08570d25e2ef95
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.