cs-erlang-c-staffing SKILL.md skillA
cs-erlang-c-staffing from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-erlang-c-staffing@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-erlang-c-staffing/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 5,501 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Builds an Erlang C staffing plan for a support team, with a volume forecast by interval, agents needed at a target service level, occupancy and shrinkage, workload maths for email and chat, and a one-page case for more hands. Use for "run cs-erlang-c-staffing", "how many agents do we need", "Erlang C calculation", "staffing case for leadership", "support capacity plan", "tickets doubled and we need to hire", "forecast support headcount", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Erlang C Staffing Plan ## When To Use Tickets doubled, reply times tripled and leadership wants proof before hiring. You need a number of agents that follows from your own volume, handle time and service target, plus one page a decision maker can say yes or no to. ## When Not To Use Not for a queue that is already weeks deep: sizing the team for new work does not clear old work, so run the Backlog Recovery Plan first. If the limits a person can sustain are not agreed yet, run Workload and Recovery Rules, because the occupancy cap comes from there. ## Inputs - Contact volume by channel and by interval (hour or half hour) for recent weeks, plus known peaks: seasons, launches, sales. - Average handle time per channel, from the team's own reports, as a team figure. - The service target (percent answered within a target time) and the team's shrinkage from its own data: leave, training, meetings, sickness. If you have none of this, I start from a weekly volume and one handle time and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-erlang-c-staffing@sha256:93e8409ec6f4359fThe line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_42l5pbr6eigi5ocs)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 5,501 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 5,453 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5501 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_42l5pbr6eigi5ocs GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-erlang-c-staffing GET https://markdownregistry.com/api/v1/blob/93e8409ec6f4359fd6b3660cf11c75030422aee7d0cac383fc2cc70be9727d91
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.