polar-bear-org/claude-skills

125 instruction files for AI agents, collected from polar-bear-org/claude-skills. Install any of them at an exact version with mdr add polar-bear-org/claude-skills/<name>.

llms.txt llms.txt file
polar-bear-org/claude-skills · llms.txt
git:20261021.2218c32 · audit B · 51 stars
example-skill SKILL.md skill
polar-bear-org/claude-skills · packs/_template/skills/example-skill/SKILL.md · One sentence on what this skill produces, then the trigger phrases. Use this whenever the user says "run…
git:20260830.6a42ee1 · audit A · 51 stars
acct-account-plan SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-account-plan/SKILL.md · Writes the account plan for one key account, with the customer's goals in their own words, a whitespace map…
git:20261011.dce569c · audit A · 51 stars
acct-account-research-brief SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-account-research-brief/SKILL.md · Builds a one-page account research brief before a meeting, with every fact sourced and dated, unknowns written as…
git:20261011.dce569c · audit A · 51 stars
acct-buying-signals SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-buying-signals/SKILL.md · Builds a buying signals brief for one named account or a short list, with dated public events, a link for each, what…
git:20261011.dce569c · audit A · 51 stars
acct-call-list SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-call-list/SKILL.md · Builds a weekly call list of 10 to 20 contacts in accounts you already own, each with the account, the job role, the…
git:20261011.dce569c · audit A · 51 stars
acct-call-notes SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-call-notes/SKILL.md · Writes up sales call notes from your typed or dictated notes, readable on a phone, with what the customer said in their…
git:20261011.dce569c · audit A · 51 stars
acct-call-talk-track SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-call-talk-track/SKILL.md · Prepares a call talk track in keywords, with an opener that asks permission, the reason for the call in one sentence…
git:20261011.dce569c · audit A · 51 stars
acct-concession-plan SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-concession-plan/SKILL.md · Builds your concession plan with the list of what can be traded, its cost to you and its value to the customer, the…
git:20261011.dce569c · audit A · 51 stars
acct-cost-of-inaction SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-cost-of-inaction/SKILL.md · Builds a cost of inaction worksheet in the customer's own figures, with each consequence, who gave the figure and when…
git:20261011.dce569c · audit A · 51 stars
acct-crm-update SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-crm-update/SKILL.md · Prepares the CRM update from your call notes, with a before and after table per field, the source of each value, fields…
git:20261011.dce569c · audit A · 51 stars
acct-customer-proof-story SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-customer-proof-story/SKILL.md · Writes a customer proof story from a guided interview with the seller who ran the account, with a paragraph of 120 to…
git:20261011.dce569c · audit A · 51 stars
acct-deal-review SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-deal-review/SKILL.md · Writes a one-page deal review brief as the pre-read for your weekly review of one deal, with the overview, impact…
git:20261011.dce569c · audit A · 51 stars
acct-discovery-questions SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-discovery-questions/SKILL.md · Builds discovery call questions for one account in SPIN order, with a coverage grid to complete after the call and the…
git:20261011.dce569c · audit A · 51 stars
acct-fab-statements SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-fab-statements/SKILL.md · Builds FAB statements that link each need the customer stated to a feature, an advantage, a benefit in their terms and…
git:20261011.dce569c · audit A · 51 stars
acct-meddpicc-qualification SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-meddpicc-qualification/SKILL.md · Checks one deal letter by letter with MEDDPICC, giving for each letter the written proof with its source, what is…
git:20261011.dce569c · audit A · 51 stars
acct-meeting-recap-email SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-meeting-recap-email/SKILL.md · Drafts the meeting recap email to the customer, with what you understood of their situation, what each side committed…
git:20261011.dce569c · audit A · 51 stars
acct-mutual-action-plan SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-mutual-action-plan/SKILL.md · Drafts a mutual action plan with the dated steps on both sides from the customer's yes to signature and start, an owner…
git:20261011.dce569c · audit A · 51 stars
acct-negotiation-plan SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-negotiation-plan/SKILL.md · Prepares a negotiation plan with your target and the limit your leadership approved, your best alternative and the…
git:20261011.dce569c · audit A · 51 stars
acct-objection-handling SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-objection-handling/SKILL.md · Builds an objection register in the customer's own words with, for each objection, the questions to explore, a…
git:20261011.dce569c · audit A · 51 stars
acct-pipeline-review SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-pipeline-review/SKILL.md · Prepares your pipeline review with each deal placed at the stage its evidence supports, the exit criterion written, the…
git:20261011.dce569c · audit A · 51 stars
acct-proposal-brief SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-proposal-brief/SKILL.md · Prepares a proposal brief with the customer's request in their words, who decides and on what criteria, facts each with…
git:20261011.dce569c · audit A · 51 stars
acct-proposal-follow-up SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-proposal-follow-up/SKILL.md · Prepares a proposal follow-up plan with three dated follow-ups that each bring something new, a last one that closes…
git:20261011.dce569c · audit A · 51 stars
acct-quote-check SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-quote-check/SKILL.md · Checks a sales quote before it leaves, with every line compared to your price book, discounts only where approved and…
git:20261011.dce569c · audit A · 51 stars
acct-reason-to-call SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-reason-to-call/SKILL.md · Proposes three possible reasons to contact one person, each checked for true and useful, with two or three points per…
git:20261011.dce569c · audit A · 51 stars
acct-sales-call-plan SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-sales-call-plan/SKILL.md · Prepares a sales call plan with the meeting objective from the customer's side, the advance you want and a fallback…
git:20261011.dce569c · audit A · 51 stars
acct-sales-forecast SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-sales-forecast/SKILL.md · Builds your sales forecast with deals placed in commit, best case or pipeline by a rule you write, the proof cited per…
git:20261011.dce569c · audit A · 51 stars
acct-sales-proposal SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-sales-proposal/SKILL.md · Writes a customer-first sales proposal, with a summary up front, section titles that carry the message, one to three…
git:20261011.dce569c · audit A · 51 stars
acct-stakeholder-map SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-stakeholder-map/SKILL.md · Maps the roles in one buying decision, with who holds each role or unknown, what each has said with date and source…
git:20261011.dce569c · audit A · 51 stars
acct-stalled-deals SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-stalled-deals/SKILL.md · Reviews the stalled deals in your pipeline, with the last trace per deal, a hypothesis on the silence marked as one, a…
git:20261011.dce569c · audit A · 51 stars
acct-territory-plan SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-territory-plan/SKILL.md · Builds your territory plan for the quarter, with accounts tiered A, B and C from your own numbers, a potential column…
git:20261011.dce569c · audit A · 51 stars
acct-weekly-manager-update SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-weekly-manager-update/SKILL.md · Writes your weekly manager update from your call notes and CRM changes, opening with the decisions you need from your…
git:20261011.dce569c · audit A · 51 stars
acct-weekly-sales-plan SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-weekly-sales-plan/SKILL.md · Lays out your weekly sales plan in blocks by type of work, with the three deals to move taken from the pipeline review…
git:20261011.dce569c · audit A · 51 stars
acct-win-loss-review SKILL.md skill
polar-bear-org/claude-skills · packs/account-executives-pack/skills/acct-win-loss-review/SKILL.md · Writes a win/loss review of one deal, with the timeline and its sources, expected against actual, the customer's…
git:20261011.dce569c · audit A · 51 stars
adopt-adoption-evidence SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-adoption-evidence/SKILL.md · Reviews the evidence on an AI change at team level, with uptake as qualifying uses over eligible opportunities, five…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-adoption-brief SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-adoption-brief/SKILL.md · Turns "get everyone using AI" into an adoption brief with one observable work change per role, what stops as well as…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-basics-curriculum SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-basics-curriculum/SKILL.md · Builds a short AI basics path by role around four judgements, with a practice on real work in each unit, a list of what…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-concern-statement SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-concern-statement/SKILL.md · Puts one person's concern about how AI is used at work into their own words as a four-part statement, with the question…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-habit-review SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-habit-review/SKILL.md · Prepares a quarterly AI habit review with the original need, current evidence against the same definitions, what…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-job-aid SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-job-aid/SKILL.md · Builds one card for one AI task with five fixed fields (when to use AI, what to give it, what to check, what never goes…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-jobs-answer SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-jobs-answer/SKILL.md · Prepares an honest answer to what people ask about AI and their jobs, with the questions sorted, a decided, open and…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-output-check SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-output-check/SKILL.md · Writes a one-page check a person runs before using AI output for one named type of work, with five passes in order, a…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-pilot-plan SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-pilot-plan/SKILL.md · Drafts an AI pilot plan with the one question the pilot answers, a prediction written before the start, the measures it…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-practice-tasks SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-practice-tasks/SKILL.md · Writes three to five AI practice tasks from the team's own work with sanitised material, each with learning points, a…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-rollout-decision SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-rollout-decision/SKILL.md · Prepares an AI rollout decision record with the pilot's evidence and its limits, how the next teams differ from the…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-rules-explainer SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-rules-explainer/SKILL.md · Rewrites your organisation's own AI rules as a can, cannot and ask first table with real task examples, a who-to-ask…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-starting-point-survey SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-starting-point-survey/SKILL.md · Writes an anonymous AI starting point survey of 10 to 15 questions, with a minimum group size you set, a never-asked…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-train-the-trainer SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-train-the-trainer/SKILL.md · Prepares internal trainers to deliver AI sessions, with delivery learning points, a teach-back plan, four practice…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-use-case-map SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-use-case-map/SKILL.md · Builds an AI use case map, role by role, showing the recurring tasks, where AI helps and where it does not, what is off…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-use-stories SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-use-stories/SKILL.md · Prepares a consent note, an interview guide and three to five short anonymous accounts of real AI use at work, each…
git:20261011.dce569c · audit A · 51 stars
adopt-ai-value-measures SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-ai-value-measures/SKILL.md · Builds the measure set for an AI pilot with four to six measures agreed with the sponsor before the start, each with a…
git:20261026.a2f0899 · audit A · 51 stars
adopt-barrier-diagnosis SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-barrier-diagnosis/SKILL.md · Builds an AI adoption barrier map from one occasion when the use happened and one when it did not, with competing…
git:20261026.a2f0899 · audit A · 51 stars
adopt-capacity-check SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-capacity-check/SKILL.md · Prepares an adoption capacity check with the learning and practice time the change needs per role beside current…
git:20261026.a2f0899 · audit A · 51 stars
adopt-champions-network SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-champions-network/SKILL.md · Drafts a charter for a volunteer AI champions network with what a champion does and does not do, the time the…
git:20261026.a2f0899 · audit A · 51 stars
adopt-concern-response-log SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-concern-response-log/SKILL.md · Builds a log of the concerns raised about AI, with the substance of each checked on its merits, what changed and what…
git:20261026.a2f0899 · audit A · 51 stars
adopt-executive-update SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-executive-update/SKILL.md · Writes a one-page executive update on AI adoption with the bottom line and the decision asked first, what changed in…
git:20261026.a2f0899 · audit A · 51 stars
adopt-freed-time-agreement SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-freed-time-agreement/SKILL.md · Prepares a team conversation guide and a one-page record of which tasks now take less effort, what the team stops…
git:20261026.a2f0899 · audit A · 51 stars
adopt-hands-on-session-plan SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-hands-on-session-plan/SKILL.md · Writes a timed plan for one hands-on AI session where each person brings a real task, with a live demonstration, a…
git:20261026.a2f0899 · audit A · 51 stars
adopt-local-adaptation-review SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-local-adaptation-review/SKILL.md · Reviews one team's variation on the agreed way of using AI and drafts a versioned adaptation note with what changed and…
git:20261026.a2f0899 · audit A · 51 stars
adopt-manager-ai-kit SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-manager-ai-kit/SKILL.md · Builds a one-page kit for each manager with what to say in the first team conversation, one piece of their own use to…
git:20261026.a2f0899 · audit A · 51 stars
adopt-manager-follow-up SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-manager-follow-up/SKILL.md · Prepares a manager's guide around one AI session or course, with the conversation before, the first real task after and…
git:20261026.a2f0899 · audit A · 51 stars
adopt-shared-prompt-library SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-shared-prompt-library/SKILL.md · Builds a shared prompt library with one entry format, the way entries are proposed, tested, updated and retired, where…
git:20261026.a2f0899 · audit A · 51 stars
adopt-speak-up-practice SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-speak-up-practice/SKILL.md · Runs a short practice round, one turn at a time, for raising an AI concern with someone more senior, then returns…
git:20261026.a2f0899 · audit A · 51 stars
adopt-team-ai-agreement SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-team-ai-agreement/SKILL.md · Drafts a session guide and a starting team AI agreement with agreed uses per task, a never-put-in list that starts from…
git:20261026.a2f0899 · audit A · 51 stars
adopt-team-challenge-invitation SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-team-challenge-invitation/SKILL.md · Drafts an invitation to question an AI plan before it is final, with what is still open, questions sent in advance…
git:20261026.a2f0899 · audit A · 51 stars
adopt-team-involvement-plan SKILL.md skill
polar-bear-org/claude-skills · packs/ai-adoption-pack/skills/adopt-team-involvement-plan/SKILL.md · Builds a team involvement plan for an AI rollout with what is decided, open and unknown, the level of influence…
git:20261026.a2f0899 · audit A · 51 stars
cs-abusive-customer-policy SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-abusive-customer-policy/SKILL.md · Writes an abusive contact policy with warning, final warning and end-contact steps, a script for each step by channel…
git:20261026.a2f0899 · audit A · 51 stars
cs-ai-use-policy SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-ai-use-policy/SKILL.md · Writes a support team AI use policy, producing a list of useful AI tasks with their risks, customer-data and send…
git:20261026.a2f0899 · audit A · 51 stars
cs-backlog-recovery-plan SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-backlog-recovery-plan/SKILL.md · Builds a backlog recovery plan for a support queue, with triage by age and risk, a bulk-reply and merge plan, a pause…
git:20261026.a2f0899 · audit A · 51 stars
cs-bug-report SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-bug-report/SKILL.md · Turns a customer ticket into a bug report engineering can act on, with steps to reproduce, expected and actual result…
git:20261026.a2f0899 · audit A · 51 stars
cs-canned-responses SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-canned-responses/SKILL.md · Builds a saved replies library from the answers your team types most, with personal slots, naming rules, an owner and…
git:20261026.a2f0899 · audit A · 51 stars
cs-chatbot-handoff-rules SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-chatbot-handoff-rules/SKILL.md · Writes the rules for when a support bot hands a customer to a person, producing a bot scope table, handoff triggers…
git:20261026.a2f0899 · audit A · 51 stars
cs-complaint-handling-procedure SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-complaint-handling-procedure/SKILL.md · Writes a complaint handling procedure with receive, acknowledge, investigate, answer, close and learn steps…
git:20261026.a2f0899 · audit A · 51 stars
cs-csat-survey SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-csat-survey/SKILL.md · Designs a short post-ticket CSAT survey and sorts every comment by cause, producing the survey, a cause-coded comment…
git:20261026.a2f0899 · audit A · 51 stars
cs-customer-effort-score SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-customer-effort-score/SKILL.md · Produces a customer effort report with the effort question and where to ask it, the effort drivers counted from tickets…
git:20261026.a2f0899 · audit A · 51 stars
cs-customer-journey-map SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-customer-journey-map/SKILL.md · Builds a customer journey map from real tickets, with phases, actions, thoughts and feelings, the contact points where…
git:20261026.a2f0899 · audit A · 51 stars
cs-customer-service-policy SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-customer-service-policy/SKILL.md · Writes a customer service policy with one page per topic (hours, channels, response promises, tone, refunds pointer…
git:20261026.a2f0899 · audit A · 51 stars
cs-de-escalation-playbook SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-de-escalation-playbook/SKILL.md · Builds a de-escalation playbook with phone and chat steps, phrases to use and avoid, the "I want your manager" path and…
git:20261026.a2f0899 · audit A · 51 stars
cs-erlang-c-staffing SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-erlang-c-staffing/SKILL.md · Builds an Erlang C staffing plan for a support team, with a volume forecast by interval, agents needed at a target…
git:20261026.a2f0899 · audit A · 51 stars
cs-escalation-matrix SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-escalation-matrix/SKILL.md · Builds an escalation matrix for a support desk, with support tiers and their entry criteria, an impact and urgency…
git:20261026.a2f0899 · audit A · 51 stars
cs-five-whys SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-five-whys/SKILL.md · Finds the few contact reasons that drive most of your volume and asks why until each reaches a fixable process…
git:20261026.a2f0899 · audit A · 51 stars
cs-incident-communication SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-incident-communication/SKILL.md · Writes an incident communication plan for an outage, with a first notice, an update cadence that always gives the…
git:20261026.a2f0899 · audit A · 51 stars
cs-knowledge-base-article SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-knowledge-base-article/SKILL.md · Turns a solved ticket into a knowledge base article (issue in the customer's words, environment, resolution, cause)…
git:20261026.a2f0899 · audit A · 51 stars
cs-nps-survey SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-nps-survey/SKILL.md · Plans a relationship NPS survey with its follow-up question and turns the results into causes support can and cannot…
git:20261026.a2f0899 · audit A · 51 stars
cs-qa-scorecard SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-qa-scorecard/SKILL.md · Builds a Reply QA Scorecard with a reply rubric (accuracy, policy, clarity, tone, next step), a sample plan, a…
git:20261026.a2f0899 · audit A · 51 stars
cs-raci-matrix SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-raci-matrix/SKILL.md · Builds a Support RACI Matrix showing who owns what across support, success, sales, product and engineering, flags gaps…
git:20261026.a2f0899 · audit A · 51 stars
cs-refund-exception-policy SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-refund-exception-policy/SKILL.md · Writes a refund and exception policy with public refund wording, a decision-rights table of who approves what up to…
git:20261026.a2f0899 · audit A · 51 stars
cs-release-readiness-brief SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-release-readiness-brief/SKILL.md · Prepares a release readiness brief for support before a product change ships, with a change table, the questions…
git:20261026.a2f0899 · audit A · 51 stars
cs-role-play-scenarios SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-role-play-scenarios/SKILL.md · Builds a Role Play Scenario Bank by contact type, then plays the customer so agents can rehearse, with debrief…
git:20261026.a2f0899 · audit A · 51 stars
cs-self-service-deflection SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-self-service-deflection/SKILL.md · Plans which support questions move to self-service and how to measure it honestly, producing a candidate question list…
git:20261026.a2f0899 · audit A · 51 stars
cs-service-blueprint SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-service-blueprint/SKILL.md · Draws a service blueprint for one service, with frontstage and backstage actions, support processes, the line of…
git:20261026.a2f0899 · audit A · 51 stars
cs-service-recovery-plan SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-service-recovery-plan/SKILL.md · Drafts a service recovery plan with an owned-mistake reply, a fix and follow-up plan on two tracks, a gesture within…
git:20261026.a2f0899 · audit A · 51 stars
cs-shift-handover SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-shift-handover/SKILL.md · Writes a shift or holiday handover for support work, with open tickets in SBAR form showing owner and promise made, who…
git:20261026.a2f0899 · audit A · 51 stars
cs-sla-ola SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-sla-ola/SKILL.md · Drafts an SLA and OLA agreement for a support desk, with customer targets by priority and channel, internal OLAs with…
git:20261026.a2f0899 · audit A · 51 stars
cs-support-metrics-scorecard SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-support-metrics-scorecard/SKILL.md · Builds a Support Metrics Scorecard with a metric set that separates closed from resolved, first contact resolution…
git:20261026.a2f0899 · audit A · 51 stars
cs-ticket-taxonomy SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-ticket-taxonomy/SKILL.md · Builds a reason-based ticket tag tree from your tickets, producing the two-level taxonomy with definitions and…
git:20261026.a2f0899 · audit A · 51 stars
cs-training-plan SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-training-plan/SKILL.md · Builds a New Agent Training Plan with a first-weeks ramp built on practice, a shadow and reverse-shadow schedule, a…
git:20261026.a2f0899 · audit A · 51 stars
cs-workload-recovery-rules SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-customer-service-pack/skills/cs-workload-recovery-rules/SKILL.md · Writes team workload and recovery rules for a support desk, with an occupancy cap, breaks between hard contacts…
git:20261026.a2f0899 · audit A · 51 stars
hr-absence-management SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-absence-management/SKILL.md · Writes an Absence Management Procedure with reporting and recording rules, a return-to-work meeting guide, and review…
git:20261026.a2f0899 · audit A · 51 stars
hr-accommodation-process SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-accommodation-process/SKILL.md · Runs the interactive accommodation process as a Reasonable Accommodation Record, with the options explored and the…
git:20261026.a2f0899 · audit A · 51 stars
hr-audit SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-audit/SKILL.md · Runs an HR Audit Report across files, policies and practices, with a gap list ordered by risk and effort, a fix plan…
git:20261026.a2f0899 · audit A · 51 stars
hr-calendar SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-calendar/SKILL.md · Builds a 12-month HR Calendar with an owner and lead time per item, statutory and reporting dates marked to confirm…
git:20261026.a2f0899 · audit A · 51 stars
hr-case-log SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-case-log/SKILL.md · Sets up an employee relations case log with stage, owner, next date and documents per case, the rules for what to…
git:20261026.a2f0899 · audit A · 51 stars
hr-code-of-conduct SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-code-of-conduct/SKILL.md · Writes a Code of Conduct that turns your values into observable behaviours, with a conflicts of interest and…
git:20261026.a2f0899 · audit A · 51 stars
hr-compensation-philosophy SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-compensation-philosophy/SKILL.md · Writes a one-page compensation philosophy covering market position, what pay rewards, how progression works, what is…
git:20261026.a2f0899 · audit A · 51 stars
hr-complaint-intake SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-complaint-intake/SKILL.md · Prepares the first conversation when someone raises a concern, with a script, an intake note and the route options for…
git:20261026.a2f0899 · audit A · 51 stars
hr-compliance-checklist SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-compliance-checklist/SKILL.md · Builds an HR Compliance Register of obligations by location and headcount, with a source link and date checked per…
git:20261026.a2f0899 · audit A · 51 stars
hr-dashboard SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-dashboard/SKILL.md · Builds a one-page aggregate HR Dashboard (headcount, hires, leavers, turnover, absence, open ER cases) with a…
git:20261026.a2f0899 · audit A · 51 stars
hr-disciplinary-procedure SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-disciplinary-procedure/SKILL.md · Writes a standing Disciplinary Procedure with the fair steps from establishing facts to appeal, the warning levels and…
git:20261026.a2f0899 · audit A · 51 stars
hr-employee-handbook SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-employee-handbook/SKILL.md · Assembles an Employee Handbook from your approved policies, with contents in the order a new starter needs them, a…
git:20261026.a2f0899 · audit A · 51 stars
hr-exit-interview SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-exit-interview/SKILL.md · Builds an Exit Interview Programme that names who runs the interview (not the line manager), the question set, a…
git:20261026.a2f0899 · audit A · 51 stars
hr-grievance-procedure SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-grievance-procedure/SKILL.md · Writes a grievance procedure from informal first to appeal, with timescales, roles and the rule for when the grievance…
git:20261026.a2f0899 · audit A · 51 stars
hr-investigation-report SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-investigation-report/SKILL.md · Structures an investigation report that keeps allegation, evidence, findings of fact and open questions apart, leaves…
git:20261026.a2f0899 · audit A · 51 stars
hr-job-architecture SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-job-architecture/SKILL.md · Builds a job architecture with job families, levels with written differences, title rules and a leveling guide that…
git:20261026.a2f0899 · audit A · 51 stars
hr-leave-of-absence SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-leave-of-absence/SKILL.md · Builds a Leave of Absence Case Plan for one person's leave, with the eligibility points to confirm, notices, contact…
git:20261026.a2f0899 · audit A · 51 stars
hr-leave-policy SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-leave-policy/SKILL.md · Writes a Leave Policy covering holiday and PTO (accrual, carry-over, payout on leaving) and sick, parental, bereavement…
git:20261026.a2f0899 · audit A · 51 stars
hr-offboarding-checklist SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-offboarding-checklist/SKILL.md · Builds an Offboarding Checklist from notice to last day and after, with final pay and PTO questions for payroll and an…
git:20261026.a2f0899 · audit A · 51 stars
hr-offer-letter SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-offer-letter/SKILL.md · Drafts an Offer Letter from terms a named person approved, with a clause list for adviser review and a check against…
git:20261026.a2f0899 · audit A · 51 stars
hr-onboarding-checklist SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-onboarding-checklist/SKILL.md · Builds an Onboarding Checklist from before day one to day 90 in four blocks (compliance, clarification, culture…
git:20261026.a2f0899 · audit A · 51 stars
hr-pay-equity-audit SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-pay-equity-audit/SKILL.md · Runs an aggregate pay equity audit comparing pay for equal work by level and group, with gender pay gap figures where…
git:20261026.a2f0899 · audit A · 51 stars
hr-performance-improvement-plan SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-performance-improvement-plan/SKILL.md · Drafts a passable Performance Improvement Plan with the specific gap and dated examples, SMART expectations, the…
git:20261026.a2f0899 · audit A · 51 stars
hr-policy-faq SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-policy-faq/SKILL.md · Drafts an HR Policy FAQ for HR to review, answering staff questions only from your approved handbook text with the…
git:20261026.a2f0899 · audit A · 51 stars
hr-policy SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-policy/SKILL.md · Writes one HR Policy at a time from your own facts, in plain language, with scope, owner, version and review date, a…
git:20261026.a2f0899 · audit A · 51 stars
hr-probation-review SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-probation-review/SKILL.md · Builds a Probation Review Plan with expectations agreed at the start, review meeting dates, a short review form for the…
git:20261026.a2f0899 · audit A · 51 stars
hr-raci-matrix SKILL.md skill
polar-bear-org/claude-skills · packs/ai-for-hr-pack/skills/hr-raci-matrix/SKILL.md · Builds an HR RACI Matrix that shows who owns what across HR, managers, employees, payroll, legal and leaders, with…
git:20261026.a2f0899 · audit A · 51 stars

Source

github.com/polar-bear-org/claude-skills · 51 stars · license NOASSERTION · pushed 2026-10-26