cs-refund-exception-policy SKILL.md skillA
cs-refund-exception-policy from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-refund-exception-policy@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-refund-exception-policy/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 5,409 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Writes a refund and exception policy with public refund wording, a decision-rights table of who approves what up to what value, a precedent log, a never-do list and kind ways to say no. Use for "run cs-refund-exception-policy", "refund policy", "who can approve a refund", "customer wants an exception", "manager keeps overriding me", "how to say no to a customer nicely", "goodwill credit limits", "decision rights for refunds", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Refund and Exception Policy ## When To Use I enforce the rule, get yelled at, then a manager gives the customer the exception anyway. Use it when agents cannot tell what they may approve, exceptions depend on who picks up, and the rule loses credibility every time it bends. The question it answers: who decides which exception, up to what value, and how do we say no kindly when the answer is no? ## When Not To Use For the everyday answers every agent gives (hours, channels, tone), Customer Service Policy fits better; it points here for refunds. For routing hard tickets that are not money or exceptions, run Escalation Matrix. ## Inputs - Your current refund terms (public page, terms of sale) and any unwritten habits. - The kinds of exceptions asked for most (late returns, fee waivers, credits, account changes). - Three or four recent exceptions: who granted them and why. If you have none of this, I start from a blank decision-rights table with common request types, and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-refund-exception-policy@sha256:c4d4bd2eb07a82e8The line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_5xzmjymmtxndt6kq)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 5,409 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 5,361 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5409 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_5xzmjymmtxndt6kq GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-refund-exception-policy GET https://markdownregistry.com/api/v1/blob/c4d4bd2eb07a82e813d4efb869d7135a0c6ab0b99ab1f3b7fe2956a7062b5832
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.