cs-support-metrics-scorecard SKILL.md skillA
cs-support-metrics-scorecard from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-support-metrics-scorecard@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-support-metrics-scorecard/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 4,979 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Builds a Support Metrics Scorecard with a metric set that separates closed from resolved, first contact resolution paired with reopen rate, an SLA clock owner per stage, and what each number cannot tell you. Use for "run cs-support-metrics-scorecard", "support KPIs", "customer service metrics", "first contact resolution", "reopen rate", "our metrics blame the wrong team", "monthly support report", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Support Metrics Scorecard ## When To Use The metrics punish the wrong person for another team's delay or the customer's own error. The dashboard counts closures while the same customer comes back unresolved. Use this to rebuild the metric set so each number measures the service and points at the stage that caused it. ## When Not To Use Not for setting the promised targets or agreeing them with other teams: that is the SLA and OLA Template. Not for judging what a reply said: that is the QA Scorecard. ## Inputs - Your current dashboard or monthly report, and the metric definitions behind it - A ticket export with status changes and timestamps (anonymised), and your ticket states (open, pending customer, pending engineering, solved) If you have none of this, I start from the metric names you use today and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-support-metrics-scorecard@sha256:55146e08657080efThe line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_6tcolglkg6zrdtrt)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 4,979 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 4,931 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (4979 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_6tcolglkg6zrdtrt GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-support-metrics-scorecard GET https://markdownregistry.com/api/v1/blob/55146e08657080ef01c13b4fedfe06ec0dd62f891309a9cadfb66697389ad9df
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.