cs-knowledge-base-article SKILL.md skillA
cs-knowledge-base-article from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-knowledge-base-article@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-knowledge-base-article/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 4,874 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Turns a solved ticket into a knowledge base article (issue in the customer's words, environment, resolution, cause), with an article state, a gap list from failed searches and a review cadence. Use for "run cs-knowledge-base-article", "write a help article from this ticket", "knowledge base article", "KCS article", "document this fix", "our answers are buried", "internal wiki page for support", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Knowledge Base Article ## When To Use Seniors become human search engines and the answer is buried. Use this when a ticket was just solved and the fix lives only in one agent's head or a long thread, or when new agents keep asking the same senior the same question. It answers: what does the next person need to find and apply this fix without asking anyone? ## When Not To Use Not for rules and promises (hours, refunds, response times): those belong in the Customer Service Policy, because a policy has no "environment" to troubleshoot. For a one-line answer agents paste to customers, the Canned Responses Library is enough. ## Inputs - The solved ticket or thread, including what was tried and what worked - Product version, plan, device or setting where it happened, if known - Searches that found nothing (from your help desk or from agents asking around) If you have none of this, I start from a fix you describe in a few lines and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-knowledge-base-article@sha256:ad68abd113b2b18bThe line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_7txojpv7vpvytdva)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 4,874 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 4,826 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (4874 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_7txojpv7vpvytdva GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-knowledge-base-article GET https://markdownregistry.com/api/v1/blob/ad68abd113b2b18b99d17f0a214d826887192c26227eee161dd9b55fa3d2fc0a
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.