cs-five-whys SKILL.md skillA
cs-five-whys from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-five-whys@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-five-whys/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 5,198 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Finds the few contact reasons that drive most of your volume and asks why until each reaches a fixable process, producing a Pareto table of drivers, a 5 Whys chain per driver and a list of asks for product with owners and dates. Use for "run cs-five-whys", "5 whys", "root cause analysis for tickets", "ticket driver report", "top contact drivers", "why do customers keep contacting us", "voice of the customer report", "product never hears it", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# 5 Whys Root Cause Analysis ## When To Use The same problem keeps coming back and product never hears it, or hears it as "support says customers are annoyed". The question it answers: which few reasons drive most of our contacts, why each one exists, and what exactly we ask product, policy or content owners to change. ## When Not To Use If a driver has many interacting causes (several teams, systems and policies at once), a fishbone diagram fits better than a single chain. If your tags are too vague to count reasons, run Ticket Taxonomy first. ## Inputs - Ticket counts by contact reason for the period, and the same for the period before. - For each top reason, a handful of example tickets with customer and agent names removed. If you have none of this, I start from a pasted ticket sample, count reasons by hand, and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-five-whys@sha256:fc422877882b82dbThe line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_bfqjozqa5w6bf7n3)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 5,198 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 5,150 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5198 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_bfqjozqa5w6bf7n3 GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-five-whys GET https://markdownregistry.com/api/v1/blob/fc422877882b82dbd5315058a28abad6a2a626c0431b4e80224e4d3c3df31191
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.