cs-self-service-deflection SKILL.md skillA
cs-self-service-deflection from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-self-service-deflection@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-self-service-deflection/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 5,306 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Plans which support questions move to self-service and how to measure it honestly, producing a candidate question list, resolved versus abandoned measures and a second-line restaffing check. Use for "run cs-self-service-deflection", "self-service deflection plan", "ticket deflection", "which tickets can the bot or help centre take", "is our deflection rate real", "bots took the easy tickets", "restaff after deflection", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Self-Service Deflection Plan ## When To Use Bots and help articles take the easy tickets, and the hard remainder lands on an unchanged team. Leadership sees a falling ticket count; the team sees longer, angrier contacts. Use this to decide which questions belong in self-service and whether customers who use it actually get an answer. ## When Not To Use If the bot already runs and the problem is that customers cannot get out of it, run Chatbot Handoff Rules first. If the answers themselves are missing or wrong, write them with Knowledge Base Article before moving anything. ## Inputs - A ticket export with contact reason, volume and handle time for the last [period] - Your help centre or bot analytics: views, searches with no result, exits, and contacts after a visit If you have none of this, I start from your top ten contact reasons as you remember them and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-self-service-deflection@sha256:ba2fe5e108ab3b2dThe line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_bq4vjdb462craftr)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 5,306 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 5,258 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5306 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_bq4vjdb462craftr GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-self-service-deflection GET https://markdownregistry.com/api/v1/blob/ba2fe5e108ab3b2d31c3fd58de12cd1a0e9e6be752c1cf0027fb8c4040525665
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.