cs-csat-survey SKILL.md skillA
cs-csat-survey from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-csat-survey@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-csat-survey/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 5,581 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Designs a short post-ticket CSAT survey and sorts every comment by cause, producing the survey, a cause-coded comment sheet and a monthly summary that names causes, not agents. Use for "run cs-csat-survey", "CSAT survey", "customer satisfaction survey questions", "short customer satisfaction survey", "sort our survey comments", "bad rating was not the agent's fault", "monthly CSAT report", "why is our CSAT down", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# CSAT Survey ## When To Use A bad rating for the customer's own mistake gets counted against the agent, and the monthly number moves without anyone knowing why. The question it answers: what are customers unhappy about after a ticket, sorted by cause, so the fix lands on the product, the policy, the wait or the reply, and never on a person. ## When Not To Use If leadership wants to know what customers think of the company overall, run NPS Survey instead; CSAT is about one ticket. If you already know the top complaint and want to know why it keeps happening, run 5 Whys Root Cause Analysis. ## Inputs - Your current survey (questions, scale, when it is sent), if there is one. - An export of ratings and comments for the period, with contact type and date, and with agent names removed before you paste. If you have none of this, I start from a two-question survey and a blank cause sheet, and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-csat-survey@sha256:7e526abdeae11315The line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_ccxysqghbauuavh3)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 5,581 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 5,533 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5581 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_ccxysqghbauuavh3 GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-csat-survey GET https://markdownregistry.com/api/v1/blob/7e526abdeae11315cfca51ce282df61e25d61249513d06858f067e25dab31f79
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.