cs-service-blueprint SKILL.md skillA
cs-service-blueprint from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-service-blueprint@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-service-blueprint/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 5,169 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Draws a service blueprint for one service, with frontstage and backstage actions, support processes, the line of visibility, and the fail points and wait points each with an owner. Use for "run cs-service-blueprint", "service blueprint", "map what happens behind the scenes", "why do handoffs keep failing", "support gets blamed for other teams", "frontstage and backstage", "find the fail points", "show leadership where tickets wait", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Service Blueprint ## When To Use Support takes the heat for handoffs the customer never sees: the refund that waits on billing, the fix that waits on engineering, the account change nobody picks up. This blueprint answers: what happens behind the line the customer can see, and where does it fail or wait? ## When Not To Use If you only need the customer's view of where they get confused, the Customer Journey Map is lighter. If the handoffs are known and you need agreed response times between teams, go straight to the SLA and OLA Template. ## Inputs - One service or journey to blueprint, for example "refund request" or "account access" - A few real tickets that went through it, including slow or failed ones, with internal notes - Who touches it inside: teams and roles, tools, queues If you have none of this, I start from the service name and the steps you describe, and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-service-blueprint@sha256:4cee19708dd83354The line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_dxk77m74ljpdrb3m)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 5,169 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 5,121 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5169 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_dxk77m74ljpdrb3m GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-service-blueprint GET https://markdownregistry.com/api/v1/blob/4cee19708dd83354ef3006a6046891ed8e665bdf4b5256b924131271735538ca
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.