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customer-research SKILL.md skillA

customer-research from qa-aman/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.

Install it, pinned

mdr add qa-aman/claude-skills/customer-research@git:20260808.7dfb5c7

Pins git:20260808.7dfb5c7 in mdr.lock. Pin the fingerprint instead.

Audit grade: A, 17 of 17 checks passed
Kind: SKILL.md skill
Repository: qa-aman/claude-skills
Path: skills/by-role/marketing/customer-research/SKILL.md
Versions recorded: 1
Latest version: git:20260808.7dfb5c7, committed Aug 8, 2026
Size: 8,815 bytes
Repository stars: 21
License: MIT

Turn raw customer material into evidence-backed personas and verbatim voice-of-customer language. Two modes - analyse sources the user already has (call transcripts, support tickets, survey responses, sales notes, reviews), or source new material from public places customers actually talk. Produces quoted pains, objections, and switch triggers that other skills consume, never invented ones. Use when the user says "customer research", "voice of customer", "what do our customers actually say…

Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.

What the file says

# customer-research

Closes the loop from nothing to a persona. Most persona work assumes the research already exists. This skill produces it.

## The interview discipline

Mode A analyses calls that may themselves be badly run, and Mode B reads what people volunteered.
Both need **Rob Fitzpatrick's rules from *The Mom Test* (2013)** applied as a filter:

1. **Talk about their life, not your idea.** Anything a person says about your product is a
   compliment or a courtesy, not data.
2. **Ask about specifics in the past, never generics about the future.** "What did you do the last
   time this happened" is evidence. "Would you use this" is noise, and should be discarded rather
   than coded.
3. **Listen more than you talk.** In a transcript, a long interviewer turn before an answer usually
   means the answer was led.

When coding quotes, discard anything that answers a leading or hypothetical question, and say how
many you discarded. A corpus of compliments produces a persona of people who do not exist.
…

Read the whole file at its exact version.

How to install

The exact contents, by fingerprint

mdr add qa-aman/claude-skills/customer-research@sha256:68254a782f8609af

The line at the top of this page pins the label git:20260808.7dfb5c7, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.

Badge

[![mdr](https://markdownregistry.com/badge/art_erbkagogxhm4jv75.svg)](https://markdownregistry.com/a/art_erbkagogxhm4jv75)

2 badge image fetches in 30 days. What the badge shows.

Versions

The registry has recorded 1 version of this file, committed on Aug 8, 2026.

version	committed	commit	size	audit
git:20260808.7dfb5c7 latest	2026-08-08	7dfb5c7	8,815 B	A	view

Audit of the latest version

A 17 of 17 checks passed. Fixed automatic checks with no AI involved, so the same checks give the same answer every run.

pass: Frontmatter block present
pass: Frontmatter declares a name
pass: Frontmatter declares a description
pass: Size between 200 bytes and 200 KB (8815 bytes)
pass: No zero-width or bidi control characters
pass: No instruction hidden inside an HTML comment
pass: No link to an exfiltration or paste host
pass: No credential-shaped string
pass: No instruction to send local credentials anywhere
pass: No text hidden with inline styles
pass: No prompt-injection phrasing
pass: No curl or wget piped into a shell
pass: No recursive delete of root, home or parent
pass: No instruction to read or print local credentials
pass: No base64 blob over 200 characters
pass: No link to a raw IP address
pass: No script tag

Source

GitHub

qa-aman/claude-skills · 21 stars · license MIT · pushed 2026-10-19 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_erbkagogxhm4jv75
GET https://markdownregistry.com/api/v1/resolve?ref=qa-aman/claude-skills/customer-research
GET https://markdownregistry.com/api/v1/blob/68254a782f8609afeea0969d3935add3bdc07cb2db7b39aaa282775706155fec

Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.

Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.

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