cs-chatbot-handoff-rules SKILL.md skillA
cs-chatbot-handoff-rules from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-chatbot-handoff-rules@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-chatbot-handoff-rules/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 5,674 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Writes the rules for when a support bot hands a customer to a person, producing a bot scope table, handoff triggers with a context packet and a loop test script. Use for "run cs-chatbot-handoff-rules", "bot handoff rules", "chatbot escalation to a human", "our bot loops customers", "customers cannot reach a person", "bot disclosure message", "doom loop test", "what should the bot never answer", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Chatbot Handoff Rules ## When To Use The bot loops customers on cancellations with no human exit, or it does hand over and the agent starts from zero while the customer repeats everything. Use this to answer one question: on which topics must the bot step aside, and what does the person who takes over receive? ## When Not To Use If the question is which topics should move to self-service at all, run Self-Service Deflection Plan first. If there is no bot yet and the gap is internal AI drafting, use AI Use Policy. ## Inputs - The bot's current topic list, flows or intents, and its opening message - Three to five anonymised transcripts where a customer tried to reach a person, plus your escalation routes and hours of human cover If you have none of this, I start from the bot's opening message and one looping transcript, and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-chatbot-handoff-rules@sha256:1ef694421f140d07The line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_g243gqhcezop7jdo)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 5,674 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 5,626 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5674 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_g243gqhcezop7jdo GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-chatbot-handoff-rules GET https://markdownregistry.com/api/v1/blob/1ef694421f140d0799b710e7b9d66d44b47113f261a4006941bb457ff1e0b432
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.