cs-escalation-matrix SKILL.md skillA
cs-escalation-matrix from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-escalation-matrix@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-escalation-matrix/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 5,465 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Builds an escalation matrix for a support desk, with support tiers and their entry criteria, an impact and urgency priority grid, triggers, target times and the information each route needs before a ticket moves. Use for "run cs-escalation-matrix", "escalation matrix", "escalation path for support", "who decides on this ticket", "support tiers", "priority matrix for tickets", "stop every ticket landing on me", "tier 1 tier 2 tier 3 rules", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Escalation Matrix ## When To Use Nobody knows who decides, so every hard ticket lands on the head of support. Agents escalate by instinct, tickets bounce between teams, and the loudest customer jumps the queue. Use this to answer one question for any ticket: where does it go, how fast, and with what information. ## When Not To Use If the problem is how fast each team must act once a ticket reaches them, use SLA and OLA Template. If the question is who owns a whole area of work rather than a single ticket, use RACI Matrix. ## Inputs - Your current tiers or teams, and who handles what today - Five to ten recent escalated tickets (anonymised), including any that bounced - Any refund or exception limits, and the channels you run If you have none of this, I start from a standard three-tier desk with a management route and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-escalation-matrix@sha256:e15a7b9e6574ac18The line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_h4ibtwo2uhigtprw)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 5,465 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 5,417 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5465 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_h4ibtwo2uhigtprw GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-escalation-matrix GET https://markdownregistry.com/api/v1/blob/e15a7b9e6574ac1825281f46dd0228e11f5357ff60af3233ddf598bbaac67f08
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.