cs-customer-service-policy SKILL.md skillA
cs-customer-service-policy from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-customer-service-policy@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-customer-service-policy/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 4,946 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Writes a customer service policy with one page per topic (hours, channels, response promises, tone, refunds pointer, privacy basics), a change log and a "what we never say" list. Use for "run cs-customer-service-policy", "write our customer service policy", "support standards", "every agent gives a different answer", "one source of truth for support", "customer service guidelines", "service promises", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Customer Service Policy ## When To Use Every agent gives a different answer to the same question. Use this when customers quote what "the last agent said", the rules live in old chat threads, and a change reaches half the team. It answers: what do we promise, in one place, so any agent gives the same answer on any shift? ## When Not To Use Not for deciding exceptions or who approves money back: that is the Refund and Exception Policy, and this policy only points to it. For how to fix a specific product problem, write a Knowledge Base Article instead. ## Inputs - What agents say today: saved replies, help pages, onboarding notes, a few tickets where answers differed - Your hours, channels and any response times already published - Who approves policy changes If you have none of this, I start from your hours, channels and three questions where answers differ, and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-customer-service-policy@sha256:c94d3b9f9468f834The line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_hfbcqtwtaadxrfnq)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 4,946 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 4,898 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (4946 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_hfbcqtwtaadxrfnq GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-customer-service-policy GET https://markdownregistry.com/api/v1/blob/c94d3b9f9468f834268221b7119a7a05361843f9a27094fb04f8cb584c57df41
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.