cs-canned-responses SKILL.md skillA
cs-canned-responses from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-canned-responses@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-canned-responses/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 4,913 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Builds a saved replies library from the answers your team types most, with personal slots, naming rules, an owner and review date for each reply, and a retire list. Use for "run cs-canned-responses", "write our saved replies", "build a macro library", "canned responses for support", "we keep typing the same answer", "clean up our macros", "templates for common tickets", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Canned Responses Library ## When To Use We type the same answer again and again because it never reaches the docs. Use this when the same questions come in every day, each agent keeps a private notes file of answers, and nobody knows which version is current. It answers: which answers deserve a saved reply, and how do we keep them findable and true? ## When Not To Use Not for upset, at-risk or exception contacts: a saved reply there reads as a brush-off, so use the De-escalation Playbook or the Service Recovery Plan. If the answer changes with every customer, write a Knowledge Base Article the agent reads instead of a reply the agent pastes. ## Inputs - A sample of recent tickets, or a contact-reason export with volumes (the Ticket Taxonomy if you have one) - Your current saved replies or macros, and the help articles they point to - Your Customer Service Policy, or the rules agents quote today If you have none of this, I start from ten repeat questions you list from memory and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-canned-responses@sha256:e0927e2c9ae79639The line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_hlljcosx7njfsyl7)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 4,913 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 4,865 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (4913 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_hlljcosx7njfsyl7 GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-canned-responses GET https://markdownregistry.com/api/v1/blob/e0927e2c9ae796396a0b7db3164bc3407d5deba2cb5239e2c1e2823162767e68
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.