cs-backlog-recovery-plan SKILL.md skillA
cs-backlog-recovery-plan from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-backlog-recovery-plan@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-backlog-recovery-plan/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 5,194 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Builds a backlog recovery plan for a support queue, with triage by age and risk, a bulk-reply and merge plan, a pause list and a daily burn-down. Use for "run cs-backlog-recovery-plan", "our ticket backlog keeps growing", "how to reduce ticket backlog", "clear the support queue", "backlog burn-down", "the oldest tickets are the angriest", "merge duplicate tickets", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Backlog Recovery Plan ## When To Use The queue grows every day and the oldest tickets are the angriest. Customers chase the same ticket three times, each chase lands as a new ticket, and the team spends the morning on whatever arrived last. This answers: how long will the backlog take to clear, what goes first, and what stops until it does? ## When Not To Use If the backlog clears within a normal week, a triage pass by age is enough. If arrivals are above what the team can ever close, the fix is capacity: run the Erlang C Staffing Plan, because no triage grid shrinks a queue that grows faster than it closes. ## Inputs - A ticket export with created date, status, channel, tags or category and customer, for open tickets. - Daily arrivals and daily closes for recent weeks. - The internal work the team does besides the queue: projects, reviews, meetings. If you have none of this, I start from the open count, the oldest age and a rough daily arrival figure and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-backlog-recovery-plan@sha256:75b25da5a972973eThe line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_hvsjejbbbpqy5l32)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 5,194 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 5,146 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5194 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_hvsjejbbbpqy5l32 GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-backlog-recovery-plan GET https://markdownregistry.com/api/v1/blob/75b25da5a972973ef2046346eb6871b52ac026fbd458de2e50cdd1508162f93b
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.