cs-customer-effort-score SKILL.md skillA
cs-customer-effort-score from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-customer-effort-score@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-customer-effort-score/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 5,129 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Produces a customer effort report with the effort question and where to ask it, the effort drivers counted from tickets and comments (repeat contacts, transfers, channel switching), and a fix list with owners. Use for "run cs-customer-effort-score", "customer effort score", "CES survey", "too many transfers", "customers contact us again and again", "measure customer effort", "why does one issue take so many contacts", "reduce repeat contacts", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Customer Effort Score ## When To Use One problem takes five contacts and three transfers to solve, and every one of those contacts is counted as work done. This report answers: how hard is it for a customer to get an issue handled here, and which few things make it hard? ## When Not To Use If you do not yet know where in the journey customers get confused, start with the Customer Journey Map. If leadership wants to know how customers feel about you overall, not about one issue, the NPS Survey fits; effort is about a single problem getting solved. ## Inputs - A ticket export for a period you choose: ticket ID, customer or account key, reason tag, channel, transfers or reassignments, reopen flag, dates - Survey comments, if you have any - Your current post-ticket survey wording, if any If you have none of this, I start from a sample of resolved tickets you paste and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-customer-effort-score@sha256:c1c5d7070e6b1b11The line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_obsnat35kalydqrr)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 5,129 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 5,081 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5129 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_obsnat35kalydqrr GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-customer-effort-score GET https://markdownregistry.com/api/v1/blob/c1c5d7070e6b1b1174546650d38078cd33556a2e55944b674f23e1c7d4f55a95
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.