cs-nps-survey SKILL.md skillA
cs-nps-survey from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-nps-survey@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-nps-survey/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 5,048 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Plans a relationship NPS survey with its follow-up question and turns the results into causes support can and cannot move, producing the survey plan, a close-the-loop rule where a person contacts detractors, and a cause table. Use for "run cs-nps-survey", "NPS survey", "net promoter score", "what do customers think of us overall", "how to calculate NPS", "NPS follow-up question", "close the loop with detractors", "our NPS dropped", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# NPS Survey ## When To Use Leadership asks what customers think of us overall, not of one ticket, and support is expected to own the answer. The question it answers: how customers feel about the whole relationship, why, who calls the unhappy ones back, and which of the reasons support can actually change. ## When Not To Use If you want to know how one ticket went, run CSAT Survey; NPS sent after every ticket measures the product through the support window. If NPS is tied to agent pay or targets today, fix that first: a number with money on it gets gamed. ## Inputs - Your current NPS question, cadence and results with comments, if any, with customer and agent names removed. - Who owns the survey today, and who is allowed to contact customers. If you have none of this, I start from the standard question and an empty plan, and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-nps-survey@sha256:e65c81334f6ca0b6The line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_su7mecfvdeifk44b)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 5,048 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 5,000 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5048 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_su7mecfvdeifk44b GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-nps-survey GET https://markdownregistry.com/api/v1/blob/e65c81334f6ca0b67dd3f437f251fca8f06499ebb4c5a6acdb16030937bb1240
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.