cs-qa-scorecard SKILL.md skillA
cs-qa-scorecard from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-qa-scorecard@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-qa-scorecard/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 4,739 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Builds a Reply QA Scorecard with a reply rubric (accuracy, policy, clarity, tone, next step), a sample plan, a calibration session and same-day coaching notes about replies. Use for "run cs-qa-scorecard", "QA scorecard for support", "quality review of tickets", "reply quality rubric", "calibration session", "coaching notes for chat replies", "QA without watching people", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# QA Scorecard ## When To Use Coaching arrives days after the call and agents already feel watched. Use this when you want to review reply quality every week, give help on the same day, and learn where replies go wrong by contact type, without building a file on anyone. ## When Not To Use Not for speed, volume or resolution: that is the Support Metrics Scorecard. If every agent gives a different answer because the rule itself is unclear, fix the rule first with the Customer Service Policy. ## Inputs - A handful of anonymised replies across contact types, including replies to upset customers, plus your customer service policy, saved replies or tone guide If you have none of this, I start from three replies you paste and mark the rubric as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-qa-scorecard@sha256:b26b28600bed4a47The line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_uqdfhg2pugf64y3v)
1 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 4,739 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 4,691 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (4739 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_uqdfhg2pugf64y3v GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-qa-scorecard GET https://markdownregistry.com/api/v1/blob/b26b28600bed4a47e2c839af82842dc08c2066a80c56697c8f85dd798811c039
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.