cs-workload-recovery-rules SKILL.md skillA
cs-workload-recovery-rules from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-workload-recovery-rules@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-workload-recovery-rules/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 5,693 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Writes team workload and recovery rules for a support desk, with an occupancy cap, breaks between hard contacts, recovery time after abuse, cover and shift-end rules, and a team check against six stress areas. Use for "run cs-workload-recovery-rules", "my team is burning out", "workload rules for support agents", "recovery time after an abusive call", "cap back-to-back hard contacts", "support team stress check", "breaks between difficult calls", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Workload and Recovery Rules ## When To Use The team is burning out and nothing anyone does ever counts. Agents take abusive contact after abusive contact with no pause, the capable ones get more work, and shifts end with a hard call nobody wanted to start. This answers one question: what limits does the team agree to, so the work stays doable week after week? ## When Not To Use Not for one person's wellbeing or performance: that is a private conversation with a manager or HR, never a team document. If the rules are set and the question is how many agents they cost, run the Erlang C Staffing Plan instead. ## Inputs - A description of the team's week: channels, shift pattern, rough volume, how often hard or abusive contacts come in. - Any current rules on breaks, cover and shift end, and the abusive contact policy if one exists. - Optional: team-level results of a past pulse or retro, never individual answers. If you have none of this, I start from the shift pattern and the channels alone and mark the output as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-workload-recovery-rules@sha256:6b78d124213d55d0The line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_ve5iaucaxgimlbjg)
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Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 5,693 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 5,645 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5693 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_ve5iaucaxgimlbjg GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-workload-recovery-rules GET https://markdownregistry.com/api/v1/blob/6b78d124213d55d00f23e18b48530dde4b4327cfb26dc66742c196a7d253b46f
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.