cs-role-play-scenarios SKILL.md skillA
cs-role-play-scenarios from polar-bear-org/claude-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add polar-bear-org/claude-skills/cs-role-play-scenarios@git:20261026.a2f0899Pins git:20261026.a2f0899 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- polar-bear-org/claude-skills
- Path
packs/ai-for-customer-service-pack/skills/cs-role-play-scenarios/SKILL.md- Versions recorded
- 2
- Latest version
- git:20261026.a2f0899, committed Oct 26, 2026
- First version recorded
- Sep 27, 2026
- Size
- 4,477 bytes
- Repository stars
- 51
- License
- a license file GitHub does not identify
Builds a Role Play Scenario Bank by contact type, then plays the customer so agents can rehearse, with debrief questions and a practice log for the team. Use for "run cs-role-play-scenarios", "customer service role play", "practise a difficult customer", "role play scenarios for support", "play an angry customer", "rehearse a refund refusal", "practice for new agents", part of the AI for Customer Service Pack by 90n.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Customer Service Role Play ## When To Use As a lead you have no time to rehearse difficult customer conversations, so agents meet the hard turn for the first time on a live call. Use this to build a bank of fictional scenarios by contact type and let Claude play the customer while an agent practises, alone or with a buddy. ## When Not To Use Not a reference for what to say: that is the De-escalation Playbook, and role play rehearses it. Never use it to rate agents or decide who is ready; the go-solo call belongs to the Customer Service Training Plan checklist. ## Inputs - Your contact types and the moments agents find hardest (anonymised descriptions, not real tickets) - Your de-escalation steps, policy limits and saved replies, so the agent practises your real rules If you have none of this, I start from three common contact types and mark the bank as a first draft. ## Approach …
Read the whole file at its exact version.
How to install
mdr add polar-bear-org/claude-skills/cs-role-play-scenarios@sha256:62511c65b2c9ff55The line at the top of this page pins the label git:20261026.a2f0899, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_wfhusgxmpnubtvx7)
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Versions
The registry has recorded 2 versions of this file, between Sep 27, 2026 and Oct 26, 2026, about one every 29 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261026.a2f0899 latest | 2026-10-26 | a2f0899 | 4,477 B | A | view · diff |
| git:20260927.63d5f36 | 2026-09-27 | 63d5f36 | 4,429 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (4477 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
polar-bear-org/claude-skills · 51 stars · license a license file GitHub does not identify · pushed 2026-10-26 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_wfhusgxmpnubtvx7 GET https://markdownregistry.com/api/v1/resolve?ref=polar-bear-org/claude-skills/cs-role-play-scenarios GET https://markdownregistry.com/api/v1/blob/62511c65b2c9ff55f7bb27928fcbaf79e360d3aa6bd3dc427f9c7d301ce8e6d2
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.