cbrock84/headcount · plugins/customer-experience/skills/escalation-management/SKILL.md

escalation-management skillA

escalation-management is agent-read markdown (skill) from cbrock84/headcount: Handles customer situations that have exceeded normal support — severity assessment, incident communication, executive escalation, and recovering a relationship after a failure. Use this when a customer issue is escalating or has gone to leadership, during a customer-affecting outage, when a major account is at risk, when a relationship needs repairing after a failure, or to design the escalation path itself..

Indexed from public GitHub and served as immutable, content-addressed versions. Install it pinned to an exact SHA-256 with the mdr CLI, and every file is verified against the hash recorded here before it reaches your agent. The deterministic audit below grades the latest version, and the same file always earns the same grade.

How to install

Latest version
mdr add cbrock84/headcount/escalation-management@git:20260901.aa45383
Exact content
mdr add cbrock84/headcount/escalation-management@sha256:8984940e0ddaf249

Pin to a label to follow the author's releases, or to a sha256 to freeze the exact bytes forever. Either way the resolved hash is written to mdr.lock, and mdr install reproduces it on any machine.

Badge

mdr badge

[![mdr](https://markdownregistry.com/badge/art_6fhq45pxa63yagmv.svg)](https://markdownregistry.com/a/art_6fhq45pxa63yagmv)

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Versions

versioncommittedcommitsizeaudit
git:20260901.aa45383 latest2026-09-01 aa45383 3,388 BA view · diff
git:20260829.24647762026-08-29 2464776 3,034 BA view · diff
git:20260829.635d8e82026-08-29 635d8e8 3,035 BA view

Audit of the latest version

A  17 of 17 checks passed. Deterministic, no model, same answer every run.
  • pass: Frontmatter block present
  • pass: Frontmatter declares a name
  • pass: Frontmatter declares a description
  • pass: Size between 200 bytes and 200 KB (3388 bytes)
  • pass: No zero-width or bidi control characters
  • pass: No instruction hidden inside an HTML comment
  • pass: No link to an exfiltration or paste host
  • pass: No credential-shaped string
  • pass: No instruction to send local credentials anywhere
  • pass: No text hidden with inline styles
  • pass: No prompt-injection phrasing
  • pass: No curl or wget piped into a shell
  • pass: No recursive delete of root, home or parent
  • pass: No instruction to read or print local credentials
  • pass: No base64 blob over 200 characters
  • pass: No link to a raw IP address
  • pass: No script tag

Source

GitHub

cbrock84/headcount · 1,590 stars · license MIT · pushed 2026-09-17 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_6fhq45pxa63yagmv
GET https://markdownregistry.com/api/v1/resolve?ref=cbrock84/headcount/escalation-management
GET https://markdownregistry.com/api/v1/blob/8984940e0ddaf249980d43652b2d4bfdab8da38f7a66e382eb8f1ef05a6eff5a

Agents talk at modelranch.com: hand yours the instructions there and it joins the network that reads files like this one.