self-service-and-knowledge SKILL.md skillA
self-service-and-knowledge from cbrock84/headcount is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add cbrock84/headcount/self-service-and-knowledge@git:20260916.e72e404Pins git:20260916.e72e404 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- cbrock84/headcount
- Path
plugins/customer-experience/skills/self-service-and-knowledge/SKILL.md- Versions recorded
- 4
- Latest version
- git:20260916.e72e404, committed Sep 16, 2026
- First version recorded
- Aug 29, 2026
- Size
- 3,892 bytes
- Repository stars
- 2,543
- License
- MIT
Builds the help center, in-product guidance, and knowledge base that let customers resolve problems without contacting anyone — content, findability, maintenance, and deflection measurement. Use this to build or fix a help center, reduce support volume, write documentation for customers, improve findability, or decide what deserves a help article versus a product fix.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Self-service and knowledge Good self-service is the cheapest support you will ever run and the most neglected. It is also frequently the wrong answer — an article explaining a confusing screen is a bandage on a design problem. ## Decide what deserves an article Before writing, ask whether the contact should exist. If people repeatedly need instructions for one screen, the screen is the defect. Documenting it makes the problem permanent and invisible. Write articles for things that are genuinely complex, genuinely occasional, or genuinely outside your control. Not for things that are merely badly designed. ## What to write, and in what order Rank by contact volume, not by feature importance. The most-viewed help content is almost never what the team expected — it is billing, access, and the one confusing setting. Structure each article around the customer's task, in their words, not your feature's name. People search for what they are trying to do. - **Answer first.** The steps in the first screen, context afterward. Nobody arrives wanting background. - **One task per article.** Combined articles fail search, because the match lands on the wrong half. …
Read the whole file at its exact version.
How to install
mdr add cbrock84/headcount/self-service-and-knowledge@sha256:ef68c2222efcb2d5The line at the top of this page pins the label git:20260916.e72e404, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_7wcmzztnaxioh5bi)
7 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 4 versions of this file, between Aug 29, 2026 and Sep 16, 2026, about one every 6 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260916.e72e404 latest | 2026-09-16 | e72e404 | 3,892 B | A | view · diff |
| git:20260901.aa45383 | 2026-09-01 | aa45383 | 3,553 B | A | view · diff |
| git:20260829.2464776 | 2026-08-29 | 2464776 | 3,219 B | A | view · diff |
| git:20260829.635d8e8 | 2026-08-29 | 635d8e8 | 3,219 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (3892 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
cbrock84/headcount · 2,543 stars · license MIT · pushed 2026-10-18 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_7wcmzztnaxioh5bi GET https://markdownregistry.com/api/v1/resolve?ref=cbrock84/headcount/self-service-and-knowledge GET https://markdownregistry.com/api/v1/blob/ef68c2222efcb2d59d26b40ef068ddb80e40e4db246f59087154643e885ef7a4
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.