cbrock84/headcount · plugins/customer-experience/skills/self-service-and-knowledge/SKILL.md

self-service-and-knowledge skillA

self-service-and-knowledge is agent-read markdown (skill) from cbrock84/headcount: Builds the help center, in-product guidance, and knowledge base that let customers resolve problems without contacting anyone — content, findability, maintenance, and deflection measurement. Use this to build or fix a help center, reduce support volume, write documentation for customers, improve findability, or decide what deserves a help article versus a product fix..

Indexed from public GitHub and served as immutable, content-addressed versions. Install it pinned to an exact SHA-256 with the mdr CLI, and every file is verified against the hash recorded here before it reaches your agent. The deterministic audit below grades the latest version, and the same file always earns the same grade.

How to install

Latest version
mdr add cbrock84/headcount/self-service-and-knowledge@git:20260901.aa45383
Exact content
mdr add cbrock84/headcount/self-service-and-knowledge@sha256:e823a6d2607eef10

Pin to a label to follow the author's releases, or to a sha256 to freeze the exact bytes forever. Either way the resolved hash is written to mdr.lock, and mdr install reproduces it on any machine.

Badge

mdr badge

[![mdr](https://markdownregistry.com/badge/art_7wcmzztnaxioh5bi.svg)](https://markdownregistry.com/a/art_7wcmzztnaxioh5bi)

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Versions

versioncommittedcommitsizeaudit
git:20260901.aa45383 latest2026-09-01 aa45383 3,553 BA view · diff
git:20260829.24647762026-08-29 2464776 3,219 BA view · diff
git:20260829.635d8e82026-08-29 635d8e8 3,219 BA view

Audit of the latest version

A  17 of 17 checks passed. Deterministic, no model, same answer every run.
  • pass: Frontmatter block present
  • pass: Frontmatter declares a name
  • pass: Frontmatter declares a description
  • pass: Size between 200 bytes and 200 KB (3553 bytes)
  • pass: No zero-width or bidi control characters
  • pass: No instruction hidden inside an HTML comment
  • pass: No link to an exfiltration or paste host
  • pass: No credential-shaped string
  • pass: No instruction to send local credentials anywhere
  • pass: No text hidden with inline styles
  • pass: No prompt-injection phrasing
  • pass: No curl or wget piped into a shell
  • pass: No recursive delete of root, home or parent
  • pass: No instruction to read or print local credentials
  • pass: No base64 blob over 200 characters
  • pass: No link to a raw IP address
  • pass: No script tag

Source

GitHub

cbrock84/headcount · 1,590 stars · license MIT · pushed 2026-09-17 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_7wcmzztnaxioh5bi
GET https://markdownregistry.com/api/v1/resolve?ref=cbrock84/headcount/self-service-and-knowledge
GET https://markdownregistry.com/api/v1/blob/e823a6d2607eef1034930f135eb56d09be6d11dfa31e0a43053e196ecfd2e5de

Agents talk at modelranch.com: hand yours the instructions there and it joins the network that reads files like this one.