cbrock84/headcount · plugins/customer-experience/skills/support-operations/SKILL.md

support-operations skillA

support-operations is agent-read markdown (skill) from cbrock84/headcount: Designs and runs the support function — channels, queues, routing, staffing, service levels, quality, and the metrics that show whether it is working. Use this to set up or fix support operations, choose channels, size a team, set or renegotiate service levels, reduce cost per contact, diagnose long queues or poor quality, or decide what to automate..

Indexed from public GitHub and served as immutable, content-addressed versions. Install it pinned to an exact SHA-256 with the mdr CLI, and every file is verified against the hash recorded here before it reaches your agent. The deterministic audit below grades the latest version, and the same file always earns the same grade.

How to install

Latest version
mdr add cbrock84/headcount/support-operations@git:20260901.0757404
Exact content
mdr add cbrock84/headcount/support-operations@sha256:59a89e6b8bd11a5c

Pin to a label to follow the author's releases, or to a sha256 to freeze the exact bytes forever. Either way the resolved hash is written to mdr.lock, and mdr install reproduces it on any machine.

Badge

mdr badge

[![mdr](https://markdownregistry.com/badge/art_fbzgvubhxidgvkpt.svg)](https://markdownregistry.com/a/art_fbzgvubhxidgvkpt)

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Versions

versioncommittedcommitsizeaudit
git:20260901.0757404 latest2026-09-01 0757404 4,010 BA view · diff
git:20260901.aa453832026-09-01 aa45383 3,602 BA view · diff
git:20260829.24647762026-08-29 2464776 3,315 BA view · diff
git:20260829.635d8e82026-08-29 635d8e8 3,317 BA view

Audit of the latest version

A  17 of 17 checks passed. Deterministic, no model, same answer every run.
  • pass: Frontmatter block present
  • pass: Frontmatter declares a name
  • pass: Frontmatter declares a description
  • pass: Size between 200 bytes and 200 KB (4010 bytes)
  • pass: No zero-width or bidi control characters
  • pass: No instruction hidden inside an HTML comment
  • pass: No link to an exfiltration or paste host
  • pass: No credential-shaped string
  • pass: No instruction to send local credentials anywhere
  • pass: No text hidden with inline styles
  • pass: No prompt-injection phrasing
  • pass: No curl or wget piped into a shell
  • pass: No recursive delete of root, home or parent
  • pass: No instruction to read or print local credentials
  • pass: No base64 blob over 200 characters
  • pass: No link to a raw IP address
  • pass: No script tag

Source

GitHub

cbrock84/headcount · 1,590 stars · license MIT · pushed 2026-09-17 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_fbzgvubhxidgvkpt
GET https://markdownregistry.com/api/v1/resolve?ref=cbrock84/headcount/support-operations
GET https://markdownregistry.com/api/v1/blob/59a89e6b8bd11a5c5c20ecc96ca40b9946851aace528a7d46b74d63708ee155e

Agents talk at modelranch.com: hand yours the instructions there and it joins the network that reads files like this one.