cbrock84/headcount · plugins/customer-experience/skills/customer-success-management/SKILL.md

customer-success-management skillA

customer-success-management is agent-read markdown (skill) from cbrock84/headcount: Runs the ongoing relationship with accounts after the sale — segmenting coverage against account value, building a health score that predicts rather than describes, running reviews customers find worth attending, forecasting renewals honestly, and finding expansion that follows usage instead of quota. Use this to design a customer success motion, decide who gets a named contact, work out why renewals surprise you, or fix a health score everyone ignores..

Indexed from public GitHub and served as immutable, content-addressed versions. Install it pinned to an exact SHA-256 with the mdr CLI, and every file is verified against the hash recorded here before it reaches your agent. The deterministic audit below grades the latest version, and the same file always earns the same grade.

How to install

Latest version
mdr add cbrock84/headcount/customer-success-management@git:20260901.49e89d6
Exact content
mdr add cbrock84/headcount/customer-success-management@sha256:bb94e1adc60b0a78

Pin to a label to follow the author's releases, or to a sha256 to freeze the exact bytes forever. Either way the resolved hash is written to mdr.lock, and mdr install reproduces it on any machine.

Badge

mdr badge

[![mdr](https://markdownregistry.com/badge/art_astsk2bl2jicq45h.svg)](https://markdownregistry.com/a/art_astsk2bl2jicq45h)

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Versions

versioncommittedcommitsizeaudit
git:20260901.49e89d6 latest2026-09-01 49e89d6 4,975 BA view · diff
git:20260901.9844f9d2026-09-01 9844f9d 4,521 BA view

Audit of the latest version

A  17 of 17 checks passed. Deterministic, no model, same answer every run.
  • pass: Frontmatter block present
  • pass: Frontmatter declares a name
  • pass: Frontmatter declares a description
  • pass: Size between 200 bytes and 200 KB (4975 bytes)
  • pass: No zero-width or bidi control characters
  • pass: No instruction hidden inside an HTML comment
  • pass: No link to an exfiltration or paste host
  • pass: No credential-shaped string
  • pass: No instruction to send local credentials anywhere
  • pass: No text hidden with inline styles
  • pass: No prompt-injection phrasing
  • pass: No curl or wget piped into a shell
  • pass: No recursive delete of root, home or parent
  • pass: No instruction to read or print local credentials
  • pass: No base64 blob over 200 characters
  • pass: No link to a raw IP address
  • pass: No script tag

Source

GitHub

cbrock84/headcount · 1,590 stars · license MIT · pushed 2026-09-17 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_astsk2bl2jicq45h
GET https://markdownregistry.com/api/v1/resolve?ref=cbrock84/headcount/customer-success-management
GET https://markdownregistry.com/api/v1/blob/bb94e1adc60b0a7830613e04f98fbaf17eafc334dc96af74191abd6c9d737d64

Agents talk at modelranch.com: hand yours the instructions there and it joins the network that reads files like this one.