customer-onboarding SKILL.md skillA
customer-onboarding from leadmagic/gtm-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add leadmagic/gtm-skills/customer-onboarding@v1.0.0Pins v1.0.0 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- leadmagic/gtm-skills
- Path
skills/customer-success/customer-onboarding/SKILL.md- Versions recorded
- 6
- Latest version
- v1.0.0, committed Oct 1, 2026
- First version recorded
- Jun 10, 2026
- Size
- 16,508 bytes
- Repository stars
- 65
- License
- MIT
Design structured customer onboarding programs — time-to-value optimization, activation milestones, kickoff calls, 30-60-90 day plans, handoff from sales to CS, onboarding playbooks by segment, and onboarding health tracking. Use when building customer onboarding, reducing time-to-value, designing kickoff process, or scaling onboarding from founder-led to team-led. Triggers on: "customer onboarding", "time-to-value", "onboarding playbook", "kickoff call", "sales-to-CS handoff".
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Customer Onboarding
## Overview
First 30 days determine years 2 and 3. The mistake: treating onboarding as a
handoff email ("here's your login, good luck") instead of a structured program
that delivers measurable value in week 1. Customers who achieve their "first
value moment" within 7 days retain at 3x the rate of those who take 30+ days.
This skill covers onboarding architecture by segment, sales-to-CS handoff,
kickoff calls, activation milestones, and the metrics to prove it works.
**Lifecycle stage:** Activation (stage 3). Canonical index → `references/gtm-lifecycle-stages.md`.
Activation deep-dive (TTA benchmarks, experiments, audit) → `references/activation-playbook.md`.
## When to Use
Trigger phrases: "customer onboarding program", "time-to-value reduction",
"onboarding playbook", "kickoff call structure", "sales-to-CS handoff",
"30-60-90 day plan", "activation milestones", "onboarding by segment",
"scale onboarding", "TTV optimization"
## Authoritative Foundations
### Gainsight — Time-to-Value (TTV)
TTV = Time from closed-won to customer achieving their first measurable value.
For most B2B SaaS: TTV under 7 days = high retention. Under 30 days = healthy.
…Read the whole file at its exact version.
How to install
mdr add leadmagic/gtm-skills/customer-onboarding@sha256:087339988aca1699The line at the top of this page pins the label v1.0.0, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_d3kfhhl6z74y3rmn)
5 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 6 versions of this file, between Jun 10, 2026 and Oct 1, 2026, about one every 23 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| v1.0.0 latest | 2026-10-01 | ca0d2ec | 16,508 B | A | view · diff |
| v1.0.0 | 2026-09-02 | a19750a | 16,587 B | A | view · diff |
| v1.0.0 | 2026-06-10 | e030e67 | 16,581 B | A | view · diff |
| v1.0.0 | 2026-06-10 | 0173be3 | 16,582 B | A | view · diff |
| v1.0.0 | 2026-06-10 | 17b6e1f | 16,546 B | A | view · diff |
| v1.0.0 | 2026-06-10 | 9f00d65 | 16,547 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (16508 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
leadmagic/gtm-skills · 65 stars · license MIT · pushed 2026-10-14 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_d3kfhhl6z74y3rmn GET https://markdownregistry.com/api/v1/resolve?ref=leadmagic/gtm-skills/customer-onboarding GET https://markdownregistry.com/api/v1/blob/087339988aca169961601472f8132ab07605334e5c238f49b10d7041abdd8bb0
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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