headless-support SKILL.md skillA
headless-support from leadmagic/gtm-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add leadmagic/gtm-skills/headless-support@v1.1.0Pins v1.1.0 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- leadmagic/gtm-skills
- Path
skills/customer-success/headless-support/SKILL.md- Versions recorded
- 6
- Latest version
- v1.1.0, committed Oct 1, 2026
- First version recorded
- Jun 8, 2026
- Size
- 14,636 bytes
- Repository stars
- 76
- License
- MIT
Design and deploy headless / automated support systems — AI chatbots, Fin AI agents, knowledge base self-serve portals, ticket deflection strategies, automated triage, email auto-responders, and conversational AI. Use when building self-serve support, implementing AI agents for tier-1 deflection, designing knowledge base architecture, or automating support workflows to scale CS without linear headcount growth.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Headless Support ## Overview Every support ticket costs $15-50 in human time. Deflecting 40% of tickets with self-serve and AI agents isn't just cost savings — it's better customer experience. Customers want answers in seconds, not hours. The mistake: thinking "headless support" means "no support." It means "answers without waiting." This skill covers AI agent deployment, knowledge base architecture, ticket deflection strategy, and the metrics to prove headless support works. **BYOAI / headless stack:** Technical teams often pair **Attio** (programmable CRM) with **Plain** (API-first support + native MCP) and connect **Cursor / Claude Code** instead of vendor AI (Fin, Zendesk AI). Load `references/byoai-headless-stack.md` for integration map, MCP setup, and when to choose Plain vs Intercom. ## Authoritative Foundations - **Intercom** — Fin AI Agent and Resolution Bot - **Zendesk** — AI Agents and Answer Bot - **Plain — API-first headless support and BYOAI via MCP** — Model Context Protocol — tool servers for agent-safe CRM and enrichment access. - **Ada** — Conversational AI for Support - **Forethought** — AI-First Customer Support …
Read the whole file at its exact version.
How to install
mdr add leadmagic/gtm-skills/headless-support@sha256:c8c1064b3116adb0The line at the top of this page pins the label v1.1.0, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_kzvegp5hbn7w42qz)
5 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 6 versions of this file, between Jun 8, 2026 and Oct 1, 2026, about one every 23 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| v1.1.0 latest | 2026-10-01 | ca0d2ec | 14,636 B | A | view · diff |
| v1.1.0 | 2026-09-02 | a19750a | 14,836 B | A | view · diff |
| v1.1.0 | 2026-06-10 | e030e67 | 14,830 B | A | view · diff |
| v1.1.0 | 2026-06-10 | 17b6e1f | 15,397 B | A | view · diff |
| v1.1.0 | 2026-06-10 | 9f00d65 | 15,401 B | A | view · diff |
| v1.0.0 | 2026-06-08 | 07ce0cd | 13,715 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (14636 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
leadmagic/gtm-skills · 76 stars · license MIT · pushed 2026-10-14 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_kzvegp5hbn7w42qz GET https://markdownregistry.com/api/v1/resolve?ref=leadmagic/gtm-skills/headless-support GET https://markdownregistry.com/api/v1/blob/c8c1064b3116adb02c91340e045a7bb6a731602c8edc879780543356f017025b
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.