Home / cbrock84 / headcount · plugins/operations/skills/quality-management/SKILL.md · GitHub

quality-management skillA

quality-management is agent-read markdown (skill) from cbrock84/headcount: Builds quality into operations — defining standards, catching defects at the right point, root cause analysis, and continuous improvement. Use this to reduce a defect or error rate, design quality controls into a process, run a root cause analysis, respond to a customer quality complaint, or set up quality metrics that drive behavior..

Indexed from public GitHub and served as immutable, content-addressed versions. Install it pinned to an exact SHA-256 with the mdr CLI, and every file is verified against the hash recorded here before it reaches your agent. The deterministic audit below grades the latest version, and the same file always earns the same grade.

What the file says

# Quality management

Inspection at the end sorts good from bad. It never makes anything good. Quality is decided by the
process that produced the work, so that is where the effort belongs.

## Define quality as the customer experiences it

A standard nobody outside the team recognizes is a preference. State quality in terms a customer
would agree with: correct, on time, complete, usable — with a threshold, so conformance is a fact
rather than an opinion.

Then distinguish:

- **Specification quality** — does it match what was specified?
- **Fitness for purpose** — does the specification serve the actual need?

A process can hit specification perfectly while producing something nobody wants. Only the second
question protects against that.

## Catch defects where they are cheap

Cost of correction rises steeply with distance from the point of creation. Order of preference:

1. **Prevent** — make the defect impossible. Constraints, defaults, required fields, fixtures.
2. **Detect at source** — the person doing the work sees the error immediately.
3. **Detect downstream** — the next step catches it. Slower, and adds rework.
…

Read the whole file at its exact version.

How to install

Latest version
mdr add cbrock84/headcount/quality-management@git:20260916.e72e404
Exact content
mdr add cbrock84/headcount/quality-management@sha256:27c97c98e72ed565

Pin to a label to follow the author's releases, or to a sha256 to freeze the exact bytes forever. Either way the resolved hash is written to mdr.lock, and mdr install reproduces it on any machine.

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Versions

versioncommittedcommitsizeaudit
git:20260916.e72e404 latest2026-09-16 e72e404 4,065 BA view · diff
git:20260916.bc432c02026-09-16 bc432c0 3,726 BA view · diff
git:20260901.49e89d62026-09-01 49e89d6 3,726 BA view · diff
git:20260829.24647762026-08-29 2464776 3,002 BA view · diff
git:20260829.42b4a272026-08-29 42b4a27 3,003 BA view

Audit of the latest version

A  17 of 17 checks passed. Deterministic, no model, same answer every run.
  • pass: Frontmatter block present
  • pass: Frontmatter declares a name
  • pass: Frontmatter declares a description
  • pass: Size between 200 bytes and 200 KB (4065 bytes)
  • pass: No zero-width or bidi control characters
  • pass: No instruction hidden inside an HTML comment
  • pass: No link to an exfiltration or paste host
  • pass: No credential-shaped string
  • pass: No instruction to send local credentials anywhere
  • pass: No text hidden with inline styles
  • pass: No prompt-injection phrasing
  • pass: No curl or wget piped into a shell
  • pass: No recursive delete of root, home or parent
  • pass: No instruction to read or print local credentials
  • pass: No base64 blob over 200 characters
  • pass: No link to a raw IP address
  • pass: No script tag

Source

GitHub

cbrock84/headcount · 1,664 stars · license MIT · pushed 2026-09-17 · branch main

API

GET https://markdownregistry.com/api/v1/artifacts/art_noh77fsb2zvoef5q
GET https://markdownregistry.com/api/v1/resolve?ref=cbrock84/headcount/quality-management
GET https://markdownregistry.com/api/v1/blob/27c97c98e72ed565d15a50d283ee0393a28522d383dc44cda15361360df59d89

Your agent does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.

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