support-tool-stack SKILL.md skillA
support-tool-stack from leadmagic/gtm-skills is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add leadmagic/gtm-skills/support-tool-stack@v1.0.0Pins v1.0.0 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- leadmagic/gtm-skills
- Path
skills/customer-success/support-tool-stack/SKILL.md- Versions recorded
- 6
- Latest version
- v1.0.0, committed Oct 1, 2026
- First version recorded
- Jun 10, 2026
- Size
- 15,793 bytes
- Repository stars
- 76
- License
- MIT
Customer support platform selection, setup, and optimization — Intercom, Zendesk, Front, Help Scout, HubSpot Service Hub, Linear, and AI-native tools. Use when choosing a support platform, migrating tools, setting up help desk workflows, designing ticket routing, building macros and saved replies, or integrating support with CRM and product. Covers head-to-head comparison, pricing by stage, and implementation playbooks.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Support Tool Stack ## Overview Your support stack determines whether customers feel heard or abandoned. The mistake: picking the tool your last company used instead of the tool that matches your current stage, team size, and support philosophy. A 3-person startup on Zendesk Enterprise ($150/agent/mo) is burning money. A 50-person team on a shared Gmail inbox is losing customers to slow responses. This skill covers platform selection, setup, and optimization across every stage and support philosophy. ## Authoritative Foundations - **Intercom** — Conversational Support Framework - **Plain — API-first headless support and BYOAI via MCP** — Model Context Protocol — tool servers for agent-safe CRM and enrichment access. - **Zendesk** — Omnichannel CX Maturity Model - **Help Scout** — Support-Driven Growth (Bezos: customer obsession) - **Klaus/Maestro QA** — Support Quality Framework ## When to Use Trigger phrases: "choose support platform", "Intercom vs Zendesk", "help desk setup", "support tool stack", "migrate support platform", "set up ticketing", "customer support software", "Front vs Help Scout", "AI support tools", …
Read the whole file at its exact version.
How to install
mdr add leadmagic/gtm-skills/support-tool-stack@sha256:018508f1c40d13f7The line at the top of this page pins the label v1.0.0, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_vnusw4lyjhu7j3em)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 6 versions of this file, between Jun 10, 2026 and Oct 1, 2026, about one every 23 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| v1.0.0 latest | 2026-10-01 | ca0d2ec | 15,793 B | A | view · diff |
| v1.0.0 | 2026-09-02 | a19750a | 15,992 B | A | view · diff |
| v1.0.0 | 2026-07-07 | 9acec38 | 15,986 B | A | view · diff |
| v1.0.0 | 2026-06-10 | e030e67 | 14,747 B | A | view · diff |
| v1.0.0 | 2026-06-10 | 17b6e1f | 15,016 B | A | view · diff |
| v1.0.0 | 2026-06-10 | 9f00d65 | 15,021 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (15793 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
leadmagic/gtm-skills · 76 stars · license MIT · pushed 2026-10-14 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_vnusw4lyjhu7j3em GET https://markdownregistry.com/api/v1/resolve?ref=leadmagic/gtm-skills/support-tool-stack GET https://markdownregistry.com/api/v1/blob/018508f1c40d13f7569ec4ec2984feef411c96b85b4a4e69fc85346dabcb1533
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.