service-desk SKILL.md skillA
service-desk from cbrock84/headcount is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add cbrock84/headcount/service-desk@git:20260901.0757404Pins git:20260901.0757404 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- cbrock84/headcount
- Path
plugins/it-operations/skills/service-desk/SKILL.md- Versions recorded
- 4
- Latest version
- git:20260901.0757404, committed Sep 1, 2026
- First version recorded
- Aug 29, 2026
- Size
- 5,342 bytes
- Repository stars
- 2,543
- License
- MIT
Runs the IT service desk — intake, triage, prioritization, escalation, knowledge, and the metrics that improve service rather than distort it. Use this to set up or fix a service desk, design ticket priority and escalation, reduce repeat contacts, structure a knowledge base, or work out why a desk hitting its targets still frustrates everyone.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Service desk The service desk is where the whole IT organization is judged, usually by people having a bad day. Most of what makes it good is intake discipline and honest measurement. ## Intake determines everything downstream Capture enough at first contact to route correctly and act without a second exchange: who, what they were doing, what happened, what they expected, and how blocked they are. Give the requester a single channel that works. Multiple half-supported channels — a queue, a chat, a shoulder tap, a manager's direct message — mean the loudest request wins rather than the most urgent, and the desk's workload becomes unmeasurable because most of it is invisible. ## Priority is impact against urgency Priority is not a feeling. Define it on two axes — how many people are affected and how blocked they are — and publish the matrix so it can be applied consistently rather than argued each time. Keep **incidents** (something broken) separate from **requests** (something wanted). They have different clocks, different queues, and different success conditions, and merging them lets routine requests bury outages. …
Read the whole file at its exact version.
How to install
mdr add cbrock84/headcount/service-desk@sha256:e5d9aa9e5e6ebfbaThe line at the top of this page pins the label git:20260901.0757404, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_w64gn3pzzmnpkht7)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 4 versions of this file, between Aug 29, 2026 and Sep 1, 2026, more than one a day.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260901.0757404 latest | 2026-09-01 | 0757404 | 5,342 B | A | view · diff |
| git:20260830.8ec263e | 2026-08-30 | 8ec263e | 4,904 B | A | view · diff |
| git:20260829.2464776 | 2026-08-29 | 2464776 | 3,106 B | A | view · diff |
| git:20260829.3b7c308 | 2026-08-29 | 3b7c308 | 3,107 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (5342 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
cbrock84/headcount · 2,543 stars · license MIT · pushed 2026-10-18 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_w64gn3pzzmnpkht7 GET https://markdownregistry.com/api/v1/resolve?ref=cbrock84/headcount/service-desk GET https://markdownregistry.com/api/v1/blob/e5d9aa9e5e6ebfba00cd59300ffb3dab14ccf56e96f6e3523fc6212e2b15473d
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.