voice-of-customer SKILL.md skillA
voice-of-customer from varunk130/ai-gtm-skill-library is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add varunk130/ai-gtm-skill-library/voice-of-customer@git:20261028.2255a14Pins git:20261028.2255a14 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- varunk130/ai-gtm-skill-library
- Path
revops-skills/voice-of-customer/SKILL.md- Versions recorded
- 3
- Latest version
- git:20261028.2255a14, committed Oct 28, 2026
- First version recorded
- May 16, 2026
- Size
- 6,027 bytes
- Repository stars
- 7
- License
- MIT
Voice of Customer program - multi-source signal collection, theming and prioritization, evidence-to-action routing, and product / CS / marketing feedback loop closure. Use when: voice of customer, VoC program, customer feedback, NPS / CSAT / CES, qualitative theming, feedback synthesis, product feedback loop, customer insight engine.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Voice of Customer (ECHO Framework) Design a Voice-of-Customer program that turns raw feedback into routed, prioritized, evidence-backed actions - not a quarterly NPS report nobody reads. ECHO replaces ad-hoc surveys with a multi-source signal pipeline that PMs, CS, and marketing all rely on. ## Core Principle **VoC fails when it conflates *collection* with *insight*.** A survey isn't a program. ECHO standardizes how signal is elicited, themed, prioritized, and *closed* - with the loop back to the customer being the most often skipped step. ## The ECHO Framework | Letter | Stage | The Question | |--------|-------|--------------| | **E** | Elicit | What sources are tapped, with what cadence, and how is bias controlled? | | **C** | Categorize | How is feedback themed, tagged, and made queryable? | | **H** | Highlight | What prioritization frame separates signal from noise? | | **O** | Operationalize | Who owns the action, what's the SLA, and how is the loop closed with the customer? | ## Elicitation Sources A robust program reads from **multiple channels** and triangulates: | Source | Quality | Volume | Bias Risk | |--------|---------|--------|-----------| …
Read the whole file at its exact version.
How to install
mdr add varunk130/ai-gtm-skill-library/voice-of-customer@sha256:7d73149b03433196The line at the top of this page pins the label git:20261028.2255a14, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_3erx65qxf5sfgd4a)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 3 versions of this file, between May 16, 2026 and Oct 28, 2026, about one every 83 days.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20261028.2255a14 latest | 2026-10-28 | 2255a14 | 6,027 B | A | view · diff |
| git:20260522.2e90392 | 2026-05-22 | 2e90392 | 6,026 B | A | view · diff |
| git:20260516.4225f52 | 2026-05-16 | 4225f52 | 6,058 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (6027 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
varunk130/ai-gtm-skill-library · 7 stars · license MIT · pushed 2026-11-01 · branch master
API
GET https://markdownregistry.com/api/v1/artifacts/art_3erx65qxf5sfgd4a GET https://markdownregistry.com/api/v1/resolve?ref=varunk130/ai-gtm-skill-library/voice-of-customer GET https://markdownregistry.com/api/v1/blob/7d73149b034331964a7fe32cd5e71179c34f63b22643bbe0c3443fa40ec66796
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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